Business communication - Day 5

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  1. 1. AGENDA Presentations Video Conferencing Telephonic Conferencing Feedbacks 5 Day
  2. 2. Presentations PURPOSE ORGANIZATION: Outline; problem followed with the solution PREPARATION: Practice; dress accordingly. Do not mug up the content TIME AUDIENCE: Know your audience and prepare accordingly
  3. 3. Dos and Donts of Presentation Dos Donts Develop the presentation around two or three main messages Remember the KISS rule, keep it short and simple Provide clear explanation of all technical terms Follow the 6x6 rule Always use a font large enough to be seen by all audience member Keep a consistent look throughout your presentation Avoid using complete sentences cram too much detail/information into one slide overuse sound and animation meaningless slides, e.g. additional slide titles, agendas on a short presentations, Refrain from using dark background with light font.
  4. 4. Delivering Presentation Do communicate with body language like eye contact, facial gestures. Dos Practice before delivering presentations Do plan breaks for long presentations Face audience Do make effective use of voice modulation Donts Dont read from slides, instead use them for cues Dont go too fast, maintain a constant pace Dont point at computer screen, instead point at the screen
  5. 5. Video Conference Do speak clearly- audio check before meeting starts Dont shout. Instead adjust the volume level correctly Do keep body movements minimal Dont interrupt other speakers. Do be courteous to other participants- punctuality Do maintain eye contact by looking into the camera
  6. 6. Reports Dos Speak Clearly Greet Customers Appropriately Ask HowYou Can Help Listen to the Caller's Request Ask to Place the Caller on Hold Donts Talk withYour Mouth Full Speak too Loudly or Softly Leave the Caller on Hold Use SlangWords Answer the Phone Casually
  7. 7. Giving Feedback Effective feedback enables the receiver to walk away understanding exactly what he or she did and the impact that it had on you and/or the situation. Clear Specific Nonjudgmental Actionable Timely
  8. 8. Giving Feedback Be specific when describing the situation Be specific when describing the behavior Acknowledge the impact on you Judge the behavior Pay attention to body language Use verbatim quotes (when possible) Recreate the behavior, if appropriate Give feedback in a timely manner Give feedback check for understanding, then stop Do say I felt or I was to frame your impact statement Focus on a single message Be sensitive to the emotional impact of your feedback Dos
  9. 9. Giving Feedback Assume Use accusations Pass along vague feedback from others Psychoanalyze Use examples for your own experience Label your feedback in advance Be vague Judge the person Give advice unless asked Qualify your feedback by backing out Generalize with words like always or never Sandwich your feedback with words like but Donts
  10. 10. Receiving Feedback Helpful information or criticism that is received by someone to learn what can be done to improve a performance. Feedback has to be received to be effective Feedback can help you improve performance and progress your career You have to listen to and participate with feedback to gain from it
  11. 11. Receiving Feedback Dont defend or justify. Listen instead Ask questions and seek to understand Dont take feedback personally Frame received feedback as a chance to improve Ask for honest feedback from multiple sources How to better receive feedback
  12. 12. The END !!


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