NGA cleaHRsky: fully integrated HR-as-a-Service solution

NGA Human Resources confidential.

R73

G42

B137

R219

G23

B54

Primary Corporate Palette

R77

G79

B83

R0

G0

B0

Gray Palette

R73

G42

B137

R219

G23

B54

Primary Corporate Palette

R77

G79

B83

R0

G0

B0

Gray Palette

NGA cleaHRsky

1

The industry’s first HR-as-a-Service Solution

Deploy Faster

Operate Cheaper

Run Better

NGA Human Resources confidential. All rights reserved. 2

NGA HR Enterprise Offerings Portfolio

HR & Payroll Outsourcing BPO & BPaaS

Digital HR On Premise & Cloud

• Planning & Roadmap

• Employee Centric Design

• Implementation &

Integration

• Change management

• Continuous Improvement

• Configuration

Management

• Integration Management

• Security Management

• Reporting Management

• Release Management

• Payroll Processing

• Managed Payroll

Services

• Managed Payroll Data

Services

• HR Services Wrapper

• HR Administration

• Time Administration

• Talent Administration

• Employee Benefits

Administration

• Service Center

Management

cleaHRsky

NGA Human Resources confidential. 3

NGA HR Offerings Across the Employee Lifecycle

LOCAL

PROCESSES Time & Attendance Payroll & Tax Health & Safety Benefits

SUPPORT

PROCESSES Request Handling

Service Delivery Management

Quality Management

Document & Knowledge Mgmt

Compliance HR Reporting & Analytics

Supporting Data Model & Technology

Organizational Management Workforce Administration

TALENT

MANAGEMENT

PROCESSES

Recruitment Performance Succession Compensation Mobility Learning Exit Onboarding

CORE HR

PROCESSES

HR Consulting – Application Management – Payroll Services – HR Outsourcing

STRATEGIC HR Strategy Organizational Development Workforce Planning Labour Relations

cle

aH

Rs

ky


15 May 2013

Agenda

4

1. What HR-as-a-Service should look like

2. NGA cleaHRsky: Integrated HR-as-a-Service

• Engage Your People

• Fully Compliant

• Actionable Workforce Insights

• Grow and Evolve

• Ready to Run

• Secure and Reliable

3. cleaHRsky components


10 Years HR in the Cloud: What We Learned

Successes Achieved • Elevated HCM as a priority for CXOs

• Empowered HR leadership –

HR embracing technology

• Limited dependency on IT

• Accelerated cloud market adoption

• Consumer-like usability and

intuitiveness

• Enabler for self-service, analytics,

collaboration, social, etc.

• ‘By-the-drink’ commercial model

Improvements Required • Variable understanding of cloud

and mixed deployment experience

• Hard to absorb continuous

innovation and releases

• Integration required with

enterprise application landscape

• Incomplete local data & compliance

• No standards for deployment,

integration & HR processes

• No forward thinking on automation

• No end-to-end experience, leading

to piecemeal buying

5

+ ?


Piecemeal Buying Leads to Disjointed Experience

”complex

& costly" … but gets that.

Client buys this…

Cloud HCM

software

”simple

& fast"

Why?

• Journey to cloud is impactful, transformational and complex

• Fundamentally different from OnPremise (customization, integration, etc.)

• ERP thinking applied to Cloud leads to failure (fit-gap approach, etc.)

• Integrated data model required in cloud for local data & future reqs

• One solution, many providers leads to integration & maintenance issues

Quarterly updates

Continuous innovation & change

Implemen

tation

Vendor 1

Change

management

Vendor 2

Application

support

Vendor 3

Time

&

Benefits

Vendor 4 Vendor 5

Payroll

per

country

Vendor 6

Employee

contact center

HR reports

Vendor 7 Vendor 8

Releases

&

Upgrades

Vendor 9

Employee

tickets

Copyright NGA Human Resources. All rights reserved. 7

cleaHRsky: Integrated HR-as-a-Service

…to integrated From piecemeal…

Cloud HCM

software

HR reports

Implemen

tation

Application

support

Change

management

Vendor 9

Vendor 1 Vendor 2

Vendor 3

Vendor 7

Vendor 6

Vendor 4

Payroll

per

country

Time

&

Benefits

Vendor 8

Releases

&

Upgrades

Employee

tickets

Payroll in

145

countries

Integration

with time

& benefits

Rapid service

activation Change

management

Innovation

updates

Case

management

Cloud

support

services

HR shared

service

center

Integrated

HR analytics

Employee

contact center

Vendor 5


cleaHRsky Support and Services

• HR standards • Predictable PEPM

• Compliance • Unified data model

• Automation • Prepackaged integration

• Methodology • Continued support

To keep your HR wheel turning effectively:


SaaS HCM implementations: What Gartners Says

• […], implementations are fraught with

challenges when HR business

processes are immature or have not

been redesigned to fully leverage new

technologies.

• Most organizations lack operational

experience in supporting SaaS-based

solutions.

• Organizations moving to SaaS expect

lower costs, faster implementation and

higher end-user adoption. In reality, these

outcomes are dependent upon how the

organization approaches and executes

the implementation process.

9


15 May 2013

Agenda

10

1. What HR-as-a-Service should look like

2. NGA cleaHRsky: Integrated HR-as-a-Service


• Fully Compliant


• Grow and Evolve

• Ready to Run




Key cleaHRsky features

A highly standardized solution that is fast to activate, designed to deliver a consistent global

employee experience, and provide continuous innovation and compliance in 145+ countries

Methodology-driven &

standards-based

• Fast activation with quick value attainment

• Best-practice HR processes for better functionality & gaining efficiencies

• Interrogatory configuration of HR processes based on HR service catalog

Integrated user experience

• End-to-end employee & manager self-service on any device

• AskHR: contact an HR expert for any transaction

• Real-time employee interaction using social and mobile collaboration

Unified data model • Unified data model across HR, Time, Payroll and Service Center tools

• Combining global and local, and functional and technical data requirements

Global compliance support • End-to-end HR, payroll and service center process compliance

• Continously audited and certified against global standards (SOC2, GDPR)

Analytics at the core

• Real-time business analytics, combining HR, Payroll and Service Center data

• High quality data management across the HR technology landscape

• Preconfigured real-time dashboards

Scalable & continuously

supported

• Start with core HR processes, go anywhere – payroll, talent, analytics

• Available for single-country and multi-country organizations

• Access to ongoing innovation & best practices to support the business

Key Features


Copyright NGA Human Resources. All rights reserved.

What is cleaHRsky?

12

cleaHRsky is NGA HR’s next generation HR-as-a-Service solution,

featuring end-to-end HR administration, time, service delivery, payroll

talent management, and analytics, ready to run in 145+ countries.

cleaHRsky brings an integrated and standardized HR-as-a-Service solution that is fast to activate

and easy to maintain, combining leading cloud HCM with world-class HR services

A future-proof BPaaS solution Integrated HCM solution and services that will grow &

evolve with your business.

Standardized administrative HR services

& best practices service catalog

Centralized & standardized HR function, comprehensive

services that protect end-to-end the core HR data

impacting payroll delivery

Unified HR-as-a-Service

End-to-end cloud HR software + HR services, providing a

unified employee experience

Compliance first – manage your

organization and people globally and

locally

Preconfigured globally compliant HR & payroll services

Country-specific business & legal rules, local payroll rules,

and provisions for compliance reporting


Key cleaHRsky Business Benefits

• Activation in 14 weeks for core HR

• Modular & configurable

• Based on Best Practice HR service catalog

• End-to-end HR process compliance

• Legislative and regulatory compliance

• Continuously audited for compliance

• Start with Core HR, go anywhere

• Local and multi-country solution

• Choice of service options

• HR, Payroll and Service Center data

• Predefined, real-time dashboards

• Predictive analytics

• Unified employee experience across HR

• Fluent interaction via mobile & social

• Direct contact with HR experts via AskHR

• Integrated HR solution powered by

market leaders

• Highest security and data privacy

standards

Engage Your People Fully Compliant

Actionable Workforce Insights Grow and Evolve

Ready to Run Secure and Reliable


Engage Your People: User Experience

Conversational User Interface & real-time access to HR experts

Mobile and social

Integrated Manager Dashboards

Improve manager and employee collaboration, to improve work performance and reduce attrition…


Engage Your People: Real-Time Access to Experts

Automate HR, empower your workforce, and transition to digital HR.

Payroll

Exchange

Document

Store

Employee

Central

Core HR Data

myHRW

HR Case

Management

Ask HR

Hana Cloud

Extensions + + +

Natively integrated in

Employee Central

End-to-end traceability of

employee cases

Role-based permissions Easily integrated

Employee → HR → HR Service Center

Key features for HR Professionals underpinned by integrated Case Management and self-service tools.



Fully Compliant

• cleaHRsky is end-to-end compliant for HR and Payroll

• Legal compliance: NGA’s Global Compliance Team constantly monitors changes

and updates in local legislations for all the jurisdictions where we operate. They

ensure systems and processes are timely updated in line with changing

environments.

• Process compliance: NGA guarantees through roles and authorizations who can

access and view, and who can update data, and keeps extensive tracking logs for

audit purposes.

• Our compliance approach includes HR and payroll as well as service center

processes so you can rest assured that end-to-end process compliancy is

covered.


Actionable Workforce Insights

Real engagement. Real insights. Real results.

SERVICE

DATA

HR

DATA

PAYROLL

DATA

HR

DATA

DATA MODEL

PROTECTED

Integrated data to provide deeper

insights and enhance ability to

make holistic decisions

Global payroll insights & reports


The insights needed to grow your people tomorrow…

HR

DATA

Actionable Workforce Insights

• End-to-end integrated solution and analytics: to make intelligent workforce

decisions

• Unified data model and open standards for qualitative HR reporting and

flawless & compliant payroll processes

• Standardized HR processes enable a unified employee experience and true

HR transformation

• End-to-end integrated data across HR and talent, service delivery and

payroll enable comprehensive business insights

• Deeper workforce insights enhance the ability to support strategic business

decisions



Grow and Evolve

CleaHRsky is delivered with end-to-end cloud application services (AMS/cloud support) and comes with

a choice of BPaaS service options

Core HR (EC) is the foundation for BPaaS services to be added on

Fully compliant employee and company document store

Embedded automation - processes, interfaces, reporting – enabling a ‘hands-off’ approach

cleaHRsky offers a range of Payroll BPaaS service options, building on a core HR foundation:

19

Voice support NGA Client Client

HR data entry NGA Client Client

Payroll data entry NGA NGA Client

Post-payroll NGA NGA NGA

Processing NGA NGA NGA

Platform NGA NGA NGA

Comprehensive Payroll & HR Services

Managed Payroll & Data Services

Managed Payroll Services


Grow and Evolve

Starting from core HR and extend with modules of choice

Gives you access to latest innovations and continuous updates

Integrations in sync with latest releases

Is scalable as your company expands and contracts

Deploy by country/region: covering 145+ countries

20

LOCAL

PROCESSES Time & Attendance Payroll & Tax Health & Safety Benefits

SUPPORT

PROCESSES Request Handling

Service Delivery Management

Quality Management

Document & Knowledge Mgmt Compliance

HR Analytics & Insights

Supporting Best Practice Data Model & Processes

Organizational Management Workforce Administration

TALENT

MANAGEMENT Recruitment

Performance & goals

Succession & development

Compensation Mobility Learning Off-boarding Onboarding

CORE HR

HRO service option – MPS, MDS or BPO

Compliant Application & Infrastructure services



Ready to Run: NGA Service Activation Methodology

• cleaHRsky solution and services are immediately available after contract signing

• Interrogatory and parameter-driven Service Activation Methodology (SAM) enables

operation in less than 100 days or 14 weeks

• SAM comes with a Guided Program to easily prepare and upload data

• Client configuration and specifics can be applied

• Packaged integrations with client ecosystem available, e.g. finance, benefits and selected

3rd party payrolls

• Loaded with predefined HR KPI’s and ready to use insights

21

Run your HR

Contract

Client setup ready

Go-live

Validate

Data Load

Maintain

Grow and evolve

Activation - 14 weeks Running Solution and

Service

Solution and Service

Best practice

NGA Service Activation Methodology

NGA Human Resources - Confidential.

Prepare Contracting Build Deploy Operate

Client Go Live

22

Pre-Contract Week 1 Week 2-5 Week 6-10 Week 11-13 Week 14-16

Readiness

assessment/

Contract

Readiness

Assessment

Contract

Preparation

kit

Workshops &

Data preparation

Workshops – gather

personalisation

information

Sample Data load

Full data migration

workbooks prep

Start-up

System

activation

Kick off

Activation

Data Load

Full Data load

System

personalisation

Solution walkthrough

Client

Readiness

Client Readiness

Validation

Final data load

preparation

>> >> >>

Cutover &

Hypercare

Service Rehearsal

Cutover to

production

Transition to BAU

>> >> >>

NGA Services Activation Methodology


Ready to Run: Best Practice Service Catalog

• Best practices defined based on NGA’s service delivery to and

experiences with hundreds of enterprise clients to ensure

effectiveness and efficiency

HR processes & data model

HR services

145+ countries

• Online best practice documentation integral part of cleaHRsky

and made available to clients to facilitate user adoption

• HR-as-a-Service transformation services available to facilitate

a seamless onboarding program for your workforce

23

Level 1

HR Process

Framework

Level 3

Process map

Level 4

Process narrative

Level 5

Work instructions &

documentation

Level 2

Process

standards and

description

ScopeHR solution

Enablement: ScopeHR

HR Service Catalog

• Investment since 2010

• Covers 6 main HR

domains

• 225 services

• 1,500 sub-processes

• 5 levels of process

’depth’

• L5 provides detail on

country & technology

level


The full HR data set, including local payroll data …

NGA

Global

Payroll

Employee Central

Data Model + Payroll Exchange

Data Model = Full HR & Payroll

Data Model

Hana Cloud

App

Roles

Responsibilities

from Employee

Central

Local

Data from

Payroll

Exchange

Native

Embedded in

Employee

Central

Roles

Responsibilities

from Employee

Central

Certified

Data Model

by Payroll &

Country

Payroll Exchange (PEX) Local Data

145+ Countries

Secure and Reliable HR-as-a-Service


15 May 2013

Agenda

25

1. What HR-as-a-Service should look like?

2. cleaHRsky: Integrated HR-as-a-Service


• Fully Compliant


• Grow and Evolve

• Ready to Run




cleaHRsky : Powered by World Leaders in HR

• SAP SuccessFactors : the world leading HR

solution as the central experience

• myHRW : NGA’s state of the art and proven

service center platform

• Payroll Exchange - PEX : most advanced payroll

integration and management platform connecting

and complementing payroll in 145+ countries

• NGA Global Payroll : NGA’s own IP (euHReka

payroll, ResourceLink and Preceda)

complemented with partner solutions and services

• Hana Cloud Platform Extensions: making the

total HR user experience unified and seamless

• Insights : making data really powerful by

combining HR, Payroll and employee service

capabilities

• Payroll Process Manager : payroll (and HR)

process defined, managed and tracked for the

total HR solution

ClearSky Hana

Extension Suite

NGA Global Payroll

Insights Payroll Process Mgr

HR-as-a-Service

Including Managed data

and/or Managed Payroll services

Clo

ud

AM

S a

nd

In

fra

str

uctu

re S

erv

ice

s



One - the magic number for cleaHRsky

Contract

No administrative hassle to discuss conditions

and SLA on local level. Uniform agreements

with in-country experts

Invoice

One global invoice for multinational workforce.

Core pricing element: PEPM (post-paid)

PEPM defined in function of scope, process &

service model

Contact person Centralized management to manage HR and

payroll globally and to streamline delivery

Statement of

Service (SoS)

Standardized and uniform services across

countries in a single Service Level Agreement

Standardized

processes

Compliant, globally defined way of working,

based on best practice HR service catalog

27


Thank You www.ngahr.com/cleaHRsky

28

http://ngahr.com/

https://www.facebook.com/NorthgateArinso‎

https://plus.google.com/103072468530204860182/posts

http://www.linkedin.com/company/northgatearinso_4366

http://blog.northgatearinso.com/

http://pinterest.com/northgatearinso/

http://www.slideshare.net/NorthgateArinso

http://www.twitter.com/ngahr

http://www.youtube.com/northgatearinso

http://ngahr.com/

https://www.facebook.com/NorthgateArinso‎

https://plus.google.com/103072468530204860182/posts

http://www.linkedin.com/company/northgatearinso_4366

http://blog.northgatearinso.com/

http://pinterest.com/northgatearinso/

http://www.slideshare.net/NorthgateArinso

http://www.twitter.com/northgatearinso

http://www.youtube.com/northgatearinso

http://www.ngahr.com/cleaHRsky