Communication Is A Two Way Street

Communication

Verbal communication involves the use of words to send information. Verbal communication includes writing.

Nonverbal communication includes any means of sending a message that does not include words.

One-way communication occurs when the person sending information can't obtain feedback.

Two-way communication occurs when the speaker and the listener both provide feedback.

I Statements Vs You Statements

Using I statements:

Allows expression of your own feelings

Lessens level of conflict

Non-blaming

Positive and effective

Includes these steps:

State person's name. State how you feel. Identify the issue. State what you want.

Using I Statements

to avoid using "you" statements that will escalate the

conflict

to respond in a way that will de-escalate the conflict

to identify feelings and validate the other person's feelings

to identify behaviors that are causing the conflict

to work toward resolution of the conflict

When Communicating,
Stop, Look, And Listen

Stop yourself to pay attention to the other person.

Look at their body language and facial expressions

Listen to what they are saying

Good Bad
Communication Communication

Good Bad
Communication Communication

Watch out for communication Roadblocks

AVOIDING SUBJECTS

MIXED MESSAGES

SILENCE

TUNING OUT

DIFFERNT OUTLOOKS

Avoid These Communication Patterns

"I'M RIGHT!"

"It's Your Problem"

"You Should Anticipate My Desires and Feelings"

"If We Really Love Each Other, Why Do We Have to Talk About This?"

Vertical And Level
Communication Communication

AVOID THIS1. Soliciting attention2. Bossing or punishing3. Creating or maintaining distances4. Surrendering

DO THIS1. Sharing opinions2. Seeking to Understand3. Negotiating and Committing4. Encouraging

Conflict Resolution

You statements make people feel defensive.

Slow Down. It will probably take some time to work through the problem.

Sometimes when people are still so angry it is better to wait until everyone has calmed down to address the problem.

If the situation is escalating and you feel you are in danger, take the exit out to safety.

NO "You" statements.

Use the "I" statement.

State how you feel.

State the specific behavior that you do not like.

State your willingness to work on a compromise to resolve the problem.

Merge by sharing ideas and reaching a resolution that is mutually agreeable to each person.

Conflict Resolution
Guidelines

Agree on the rules of discussion before you begin; stick to the rules.

Don't let the discussion get out of control; good decisions are rarely made in anger.

Mutually agree on the time and place to discuss a serious issue.

Remain on the topic, don't bring up past hurts.

Give equal time for both sides to be heard.

Listen to each other; the feelings being expressed are real.

Be prepared to compromise, no one gets to have his/her way every time.

No threatening allowed, either verbal or physical. If you are in a situation where there is violence ... get out and get help.

Never assume you know what the other person is thinking. You first need to check out the assumption in plain language.

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Using You Statements

Makes the person feel attacked

Makes them get defensive

Puts blame on the person

Causes fights

Is ineffective