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@DaraNasr Connecting With Your Customers Sunday, September 29, 13

eCommerce Expo Twitter 2nd Oct 2013

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Twitter deck from Dara Nasr at the London eCommerce Expo

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Page 1: eCommerce Expo Twitter 2nd Oct 2013

@DaraNasr

Connecting With Your Customers

Sunday, September 29, 13

Page 2: eCommerce Expo Twitter 2nd Oct 2013

@TwitterAdsUK

the pulse of the planet

@TwitterAdsUK

Sunday, September 29, 13

Page 3: eCommerce Expo Twitter 2nd Oct 2013

@TwitterAdsUK

Barack Obama@BarackObama

Four more years.pic.twitter.com/bAJE6Vom

@TwitterAdsUK

Sunday, September 29, 13

Page 4: eCommerce Expo Twitter 2nd Oct 2013

@TwitterAdsUK

David Whitehouse@d_whitehouse

Lance Armstrong should be applauded for being able to ride a bike so well on drugs. I tried it once. Hit a dog and fell into a canal.

10,496RETWEETS

2,229FAVORITES

4:17 PM - 18 Jan 13

@TwitterAdsUK

Sunday, September 29, 13

Page 5: eCommerce Expo Twitter 2nd Oct 2013

@TwitterAdsUK | Confidential

Sunday, September 29, 13

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10m

@TwitterAdsUK | Confidential

Sunday, September 29, 13

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Happy Breaking Bad day bitches! What’s your number? Calling the first 10 people to answer questions. Ask me anything #yeahbitch

Aaron Paul@aaronpaul_8

@TwitterAdsUK | Confidential

Sunday, September 29, 13

Page 8: eCommerce Expo Twitter 2nd Oct 2013

600000

650000

700000

750000

800000

@AaronPaul_8’s followers on Twitter

1 JUN 2013 19 AUG 2013

@TwitterAdsUK | Confidential

Sunday, September 29, 13

Page 9: eCommerce Expo Twitter 2nd Oct 2013

This is my “BREAKING BAD IS ON TONIGHT, AND I STILL AHVE 3 EPISODES LEFT BEFORE I CAN WATCH IT” face instagram.com/p/csUR9-BMzO

Rihanna@rihanna

@TwitterAdsUK | Confidential

Sunday, September 29, 13

Page 10: eCommerce Expo Twitter 2nd Oct 2013

Hi @jamieoliver do you cook meth?

Frankie Boyle@frankieboyle

@TwitterAdsUK | Confidential

Sunday, September 29, 13

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@TwitterAdsUK | Confidential 11

15m UK users

@TwitterAdsUK | Confidential

Sunday, September 29, 13

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@TwitterAdsUK | Confidential 12

80% on mobile

@TwitterAdsUK | Confidential

Sunday, September 29, 13

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@TwitterAdsUK | Confidential 13

500m Tweets

@TwitterAdsUK | Confidential

every day

Sunday, September 29, 13

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@TwitterAdsUK

where new connections are made

@TwitterAdsUK

Sunday, September 29, 13

Page 15: eCommerce Expo Twitter 2nd Oct 2013

Drizzy @DrakeThe first million is the hardest.

@DaraNasr | Confidential

Sunday, September 29, 13

Page 16: eCommerce Expo Twitter 2nd Oct 2013

Drizzy @DrakeThe first million is the hardest.

@DaraNasr | Confidential

Sunday, September 29, 13

Page 17: eCommerce Expo Twitter 2nd Oct 2013

Drizzy @DrakeThe first million is the hardest.

T. Boone Pickens @boonepickens@Drake The first billion is a helluva lot harder.

@DaraNasr | Confidential

Sunday, September 29, 13

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Labour Press Team@labourpress

Send out a search party - @LibDemPress haven’t tweeted since July 13th.

@DaraNasr | Confidential

Sunday, September 29, 13

Page 19: eCommerce Expo Twitter 2nd Oct 2013

Lib Dem Press Office@LibDemPress

@labourpress Sorry, we’ve been busy running the country. #Coalicious

Labour Press Team @labourpress

Send out a search party - @LibDemPress haven’t tweeted since July 13th.

@DaraNasr | Confidential

Sunday, September 29, 13

Page 20: eCommerce Expo Twitter 2nd Oct 2013

@labourpress Sorry, we’ve been busy running the country. #Coalicious

Labour Press Team @labourpress

Send out a search party - @LibDemPress haven’t tweeted since July 13th.

Lib Dem Press @LibDemPress

Labour Press Team@labourpress

@LibDemPress yes, that’s going well. Keep up the good work.

@DaraNasr | Confidential

Sunday, September 29, 13

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#WeNurses

@TwitterAdsUK

Sunday, September 29, 13

Page 22: eCommerce Expo Twitter 2nd Oct 2013

@TwitterAdsUK | Confidential 20

Marketing in the moment

Sunday, September 29, 13

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Live, Public, Conversational

TWITTER IS

Sunday, September 29, 13

Page 24: eCommerce Expo Twitter 2nd Oct 2013

#hungry

Stanley Milgram (1933 - 1984)

Sunday, September 29, 13

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Number of People Looking Up

Probability of passersby

looking up

...who stop

Sunday, September 29, 13

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Number of People Looking Up

Probability of passersby

looking up

...who stop

Sunday, September 29, 13

Page 27: eCommerce Expo Twitter 2nd Oct 2013

Number of People Looking Up

Probability of passersby

looking up

...who stop

Sunday, September 29, 13

Page 28: eCommerce Expo Twitter 2nd Oct 2013

Number of People Looking Up

Probability of passersby

looking up

...who stop

Sunday, September 29, 13

Page 29: eCommerce Expo Twitter 2nd Oct 2013

Number of People Looking Up

Probability of passersby

looking up

...who stop

Sunday, September 29, 13

Page 30: eCommerce Expo Twitter 2nd Oct 2013

Number of People Looking Up

Probability of passersby

looking up

...who stop

Sunday, September 29, 13

Page 31: eCommerce Expo Twitter 2nd Oct 2013

Number of People Looking Up

Probability of passersby

looking up

...who stop

Sunday, September 29, 13

Page 32: eCommerce Expo Twitter 2nd Oct 2013

@TwitterAdsUK | Confidential 24

The greatest opportunity for brand relevance

Sunday, September 29, 13

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@TwitterAdsUK | Confidential 25

LIVE3Sunday, September 29, 13

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@TwitterAdsUK | Confidential 26

LIVECONNECTED3

Sunday, September 29, 13

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@TwitterAdsUK | Confidential 27

LIVECONNECTEDEVERYDAY3

Sunday, September 29, 13

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@TwitterAdsUK | Confidential 28

EVERYDAYSunday, September 29, 13

Page 37: eCommerce Expo Twitter 2nd Oct 2013

#hungry

WED SATFRITUE THU SUNMON

VOLUME OF CONVERSATION

source: Twitter Internal Q3 2013

Sunday, September 29, 13

Page 38: eCommerce Expo Twitter 2nd Oct 2013

#hungry

WED SATFRITUE THU SUNMON

VOLUME OF CONVERSATION

source: Twitter Internal Q3 2013

Sunday, September 29, 13

Page 39: eCommerce Expo Twitter 2nd Oct 2013

“run”VOLUME OF CONVERSATION

WED SATFRITUE THU SUNMON

source: Twitter Internal Q3 2013

Sunday, September 29, 13

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6/23/13&0:00&

6/23/13&4:00&

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6/29/13&4:00&

6/29/13&8:00&

6/29/13&12:00&

6/29/13&16:00&

6/29/13&20:00&

“run”VOLUME OF CONVERSATION

WED SATFRITUE THU SUNMON

source: Twitter Internal Q3 2013

Sunday, September 29, 13

Page 41: eCommerce Expo Twitter 2nd Oct 2013

Conversations are predictable

@TwitterAdsUK | Confidential

Sunday, September 29, 13

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“shopping”

WED SATFRITUE THU SUNMON

source: Twitter Internal Q3 2013

Sunday, September 29, 13

Page 43: eCommerce Expo Twitter 2nd Oct 2013

“shopping”

WED SATFRITUE THU SUNMON

source: Twitter Internal Q3 2013

Sunday, September 29, 13

Page 44: eCommerce Expo Twitter 2nd Oct 2013

“shopping”Calling all beauty addicts! Book your #AutumnBeauty event ticket at #SelfLondon now bit.ly/1flg1FI pic.twitter.com/7pCiymow45

Selfridges.com@Selfridges

@TwitterAdsUK | Confidential

Sunday, September 29, 13

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Shopping Tesco

Every conversation is a potential marketing moment

source: Twitter Internal Q3 2013

Sunday, September 29, 13

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@TwitterAdsUK | Confidential 35

More formats

Sunday, September 29, 13

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@TwitterAdsUK | Confidential 36

140 CHARACTERS IMAGE CARDSUMMARY CARD PLAYER CARD

@TwitterAdsUK | Confidential

Sunday, September 29, 13

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@TwitterAdsUK | Confidential

PRODUCT CARD

37

LEAD GEN CARD MOBILE APP CARD VINE APP

@TwitterAdsUK | Confidential

Sunday, September 29, 13

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@TwitterAdsUK | Confidential 38

More targeting

Sunday, September 29, 13

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@TwitterAdsUK | Confidential 39

MOBILE

GENDER

GEOGRAPHY

ADVOCACY

PURCHASE

AWARENESS/CONSIDERATION

overlay...INTEREST TARGETING

SEARCH

KEYWORD TARGETING

LOOK-A-LIKES

FOLLOWERS

@TwitterAdsUK | Confidential

Sunday, September 29, 13

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@TwitterAdsUK | Confidential 40

More partners

Sunday, September 29, 13

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API

@TwitterAdsUK | Confidential

Sunday, September 29, 13

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@TwitterAdsUK | Confidential 42

LIVE Sunday, September 29, 13

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@TwitterAds | Confidential 43

Twelve months. One moment. All different - #allforthis #UCLFinale pic.twitter.com/4CGZeJC9CC

adidasfootball@adidasfootball

Key “now” moments can be planned for

Sunday, September 29, 13

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Twitter, Inc. | Confidential

0M

1M

2M

3M

06:00 12:00 18:00 24:00

44

And engaged at scale

6M TWEETS

Sunday, September 29, 13

Page 56: eCommerce Expo Twitter 2nd Oct 2013

@TwitterAdsUK@TwitterAdsUK

Sunday, September 29, 13

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@TwitterAdsUK@TwitterAdsUK

Sunday, September 29, 13

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@TwitterAdsUK@TwitterAdsUK

Sunday, September 29, 13

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@TwitterAdsUK@TwitterAdsUK

Sunday, September 29, 13

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@TwitterAdsUK

#SecretReporter Toni&Guy

See what’s in my #LFW survival kit! What’s your go-to hair product for a cloudy London day?xo #SecretReporter

Tony&Guy@Hair_Wardrobe

SPOTTED straight hair & centre partings as seen on Cara Delevigne at #Burberry #LFW #SS14 xo #Secretreporter pic.twitter.com/wxdinTGIsI

Tony&Guy@Hair_Wardrobe

Sunday, September 29, 13

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@TwitterAdsUK

Sunday, September 29, 13

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@TwitterAdsUK

Sunday, September 29, 13

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@TwitterAds | Confidential 52

NBA @NBAHow did that go in?!? Pondexter with crazy shot and foul! #NBARapidReplay #LiveMas - on.nba.com/Z7HypG 

Promoted by NBA

Tweets

Twitter amplifies live moments

Sunday, September 29, 13

Page 64: eCommerce Expo Twitter 2nd Oct 2013

@TwitterAds | Confidential 52

NBA @NBAHow did that go in?!? Pondexter with crazy shot and foul! #NBARapidReplay #LiveMas - on.nba.com/Z7HypG 

Promoted by NBA

Tweets

Twitter amplifies live moments

Sunday, September 29, 13

Page 65: eCommerce Expo Twitter 2nd Oct 2013

@TwitterAdsUK | Confidential 53

CONNECTED

Sunday, September 29, 13

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@TwitterAdsUK | Confidential 54

Twitter is the second screen

Sunday, September 29, 13

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@TwitterAdsUK | Confidential 55

of UK Twitter users use Twitter while watching TV

60%

source: SecondSync UK 2012, Crimson Hexagon UK 2012

Sunday, September 29, 13

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@TwitterAdsUK | Confidential 56

40%of all Twitter traffic around

peak time is about TVof UK Twitter users use

Twitter while watching TV

60%

source: SecondSync UK 2012, Crimson Hexagon UK 2012

Sunday, September 29, 13

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@TwitterAdsUK | Confidential 57

>90%of online public conversations about TV happen on Twitter

40%of all Twitter traffic around

peak time is about TVof UK Twitter users use

Twitter while watching TV

60%

source: SecondSync UK 2012, Crimson Hexagon UK 2012

Sunday, September 29, 13

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Sunday, September 29, 13

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Sunday, September 29, 13

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Sunday, September 29, 13

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Sunday, September 29, 13

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Sunday, September 29, 13

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15.4M impressions

3.2M uniques

(US only)

Sunday, September 29, 13

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Live

Reach

15.4M impressions

3.2M uniques

(US only)

Sunday, September 29, 13

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#hungryTwo screen engagement

Sunday, September 29, 13

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#hungry

Sunday, September 29, 13

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#hungry

Sunday, September 29, 13

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@TwitterAdsUK | Confidential 66

stronger message association

95%

TV ads are more effective with Twitter ad targeting

source: Twitter TV ad targeting beta (US) 2013

Sunday, September 29, 13

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@TwitterAdsUK | Confidential 67

stronger message association

95%

TV ads are more effective with Twitter ad targeting

higher purchase intent

58%

source: Twitter TV ad targeting beta (US) 2013

Sunday, September 29, 13

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Sunday, September 29, 13

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Sunday, September 29, 13

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@TwitterAds | Confidential 69

Samsung Mobile US @SamsugMobileUSComing to you first: unlock JAY Z’s new album #MagnaCarta 72 hours early, only on your Samsung Galaxy. See how: smsng.us/1ai7eEx

8,067RETWEETS

3,898FOLLOWING

Sunday, September 29, 13

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Sunday, September 29, 13

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If 1 Million records gets SOLD and billboard doesn't report it, did it happen? Ha. #newrules77 characters

Sunday, September 29, 13

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Sunday, September 29, 13

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Sunday, September 29, 13

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@TwitterAdsUK | Confidential 73

Marketing in the moment

Sunday, September 29, 13

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@TwitterAdsUK | Confidential 74

LIVE3Sunday, September 29, 13

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@TwitterAdsUK | Confidential 75

LIVECONNECTED3

Sunday, September 29, 13

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@TwitterAdsUK | Confidential 76

LIVECONNECTEDEVERYDAY3

Sunday, September 29, 13

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@DaraNasr

Connecting With Your Customers

Sunday, September 29, 13