Quick Pulse:Remote/Branch Office Server Environment

April 2014

Presented on behalf of:

Dell

MARKETING RESEARCH

EMPLOYEE ENGAGEMENT

A WORLD OF INSIGHTS

METHODOLOGY & RESEARCH OBJECTIVES

A WORLD OF INSIGHTS

Collection Online Questionnaire

Number of Questions

6 (excluding screeners and demographics)

Sample Method

Survey Goals

Field Work March 27, 2014 - April 3, 2014

Total Respondents 80

Audience IDG Enterprise Audience

Target

Involved in server infrastructure decisions at a company with multiple locations

2

 

To better understand the ROBO (remote office/branch office) server environment including top server-related IT challenges, largest contributors to server TCO, time spent remediating server issues, server upgrade plans as well as plans for net new investments, and perceived benefits of investing in the server environment.

RESPONDENT PROFILE

A WORLD OF INSIGHTS

Total Respondents No. of Employees

80

10,000 or more 31%7,500 - 9,999 3%5,000 - 7,499 1%2,500 - 4,999 13%1,000 - 2,499 10%500 - 999 17%250 - 499 10%100 - 249 14%

Job Title Breakdown

(NET) IT Management 71%CIO, CTO 13%Executive VP, Senior VP, GM 3%VP 2%Director 15%Manager 27%Supervisor 11%

(NET) Business Management 18%CEO, Chairman, President 1%COO 1%Executive VP, Senior VP, GM 1%VP 1%Director 1%Manager, Supervisor 6%Other Corporate, Business Manager 7%(NET) Other 11%Consultant 9%Other (Non-Manger) 2%

Primary Industry

Technology/Computer related

Financial Services & Insurance

Education

Government (Federal, State, or Local)

Energy, Gas & Oil

Manufacturing: Discrete or Process

Automotive

Healthcare

Entertainment

Professional Services

Nonprofit

Telecommunications

Retail

Aerospace/Defense

Hospitality

Utilities

Other

23%

16%

11%

11%

6%

5%

5%

4%

2%

2%

2%

2%

2%

1%

1%

1%

2%

3

No. of Locations

2 to less than 5 17%5 to less than 10 37%10 to less than 25 23%25 to less than 50 9%50 to less than 100 3%100 to less than 500 4%500 or more 7%

A WORLD OF INSIGHTS

Determine the need

Determine features/requirements

Evaluate products for purchase

Recommend or specify products or vendors for purchase

Authorize purchases/approve expenditures

67%

69%

67%

70%

39%

Involvement in Server Infrastructure Decisions

QS1: In which of the following ways are you personally involved in server infrastructure decisions at your organization? (Please select all that apply.) Base: 80 qualified respondents

4

RESPONDENT PROFILE

A WORLD OF INSIGHTS

SURVEY RESULTS

5

A WORLD OF INSIGHTS

TCO of legacy systems

Too many systems management tools

Complexity due to disparate hardware systems

Power and facilities costs

Hardware sprawl/lack of space

Insufficient scalability

Loss of productivity due to system downtime (unplanned)

Inability to manage systems remotely

Other

Loss of productivity due to system downtime (planned)

46%

44%

41%

40%

34%

29%

24%

23%

17%

16%

Top IT Challenges with Regard to Server Environment

Q1: What are the top five IT challenges your organization is facing today with regard to your server environment? (Please select the top five.) Base: 80 qualified respondents

6

The total cost of ownership for legacy systems, as well as the number of existing systems management tools, are identified as the top IT challenges within a ROBO server environment.

Other mentions:• Complexity of building IaaS

type of environment• Diverse systems• Keeping everything updated• Lack of staff• Lack of vendor support for

branch office issues• Response time on new

service requests• Storage• Strategy on insource vs

outsource• Unplanned for growth

requests

A WORLD OF INSIGHTS

Systems management (man hours)

Server hardware costs

Power and facilities costs

Unplanned downtime

Planned downtime

Other

56%

44%

44%

27%

9%

7%

Biggest Contributors to the TCO of Server En-vironment

Q2: What are the two biggest contributors to the TCO of your organization’s server environment? (Please select the top two.) Base: 80 qualified respondentsQ3: On average, approximately how many hours per week does your IT organization spend responding to and/or remediating server-related issues? Base: 80 qualified respondents

7

25 hours per week is spend responding to/remediating server-related issues.

Other mentions:• Corporate IT backend

requirements• Maintenance contracts• Software upgrade costs• Vendor support costs

Respondents cite the number of hours spent on systems management as the biggest contributor to server environment TCO. In fact, an average of 25 hours per week is reportedly spent remediating server-related issues.

A WORLD OF INSIGHTS

Q4a: Over the next 12-24 months, approximately what percent of your existing server environment does your organization plan to upgrade or replace (do not include net new investments)? Base: 80 qualified respondents

8

None

Less than 10%

10% to less than 25%

25% to less than 50%

50% to less than 75%

75% or more

Don't know

8%

4%

20%

20%

11%

11%

25%

Percent of Server Environment Plan to Upgrade or Replace

Respondents report their organizations plan to upgrade or replace approximately one-third (38%) of the existing server environment, on average (excluding net new investments).

A WORLD OF INSIGHTS

Extremely likely41%

Very likely23%

Somewhat likely23%

Not very likely14%

Likelihood of Making Net New Investments in Server En-vironment

Q4b: Over the next 12 months, how likely is your organization to make net new investments in its server environment? Base: 80 qualified respondents

9

Nearly two-thirds report their organizations are highly likely to make net new investments in their server environments over the next 12 months.

A WORLD OF INSIGHTS

Ability to handle increased amounts of data

Greater performance

Increase in processing speed

Increased scalability to support business growth

Better IT service (zero downtime)

Reduced power consumption

Increase in staff productivity

Gaining more physical space

Other

65%

62%

58%

58%

45%

38%

34%

24%

10%

Potential Benefits of Investing in Server Environment

Q5: What are the most important potential benefits of investing in your organization’s server environment? (Please select all that apply.) Base: 80 qualified respondents

10

Top perceived benefits of investing in the server environment include the ability to handle increased amounts of data, greater performance, increases in processing speed, and increased scalability.

Other mentions:• Better support mainframe

back end• Cost efficiency• Head off hardware failure;

End of 2003 support• Increase flexibility• Reduced maintenance cost• Service just in time

IDG Research Services specializes in marketing and media-related research for technology marketers. As a division of International Data

Group (IDG), the world's leading technology media, research, and event company, IDG Research Services brings the resources and

experience of a large, global company to its clients in the form of a small, customer-focused business. For more information please visit

our website.

Janet KingGM/Vice PresidentOffice: 508-766-5601Fax: 508-766-5600

Email: janet_king@idgresearch.com

A WORLD OF INSIGHTS 11