Maintaining a Great Place to Work

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Who We AreWho We Are• Diversified financial services holding

company based in Columbus, Georgia

• Publicly traded (NYSE - SNV)

• More than 12,000 team members

• Provide banking, financialmanagement, mortgage, insurance andleasing services

• 41 banks in five Southeastern states• Provide payment processing services

through 81.1% ownership of TSYS

• TSYS processes more than 280million cardholder accounts

throughout the world

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Our Vis ionOur Vis ion

To be the finest

financial servicescompany

in the world

To be the finest

financial servicescompany

in the world

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Three K eys t o Bec om ing t he Fines tThree K eys t o Bec om ing t he Fines t

1

2

3

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We Bel ieve in…PEOPLEWe Bel ieve in…PEOPLE

To be the finest we must…• Attract and retain a world-class diverse workforce.

• Provide opportunity for every individual to reach

his or her potential.• Expect, reward and recognize great individual and

team performance.

• Sustain our reputation as a Great Place to Work.

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1998#11

1999#1

2000#5

2001#8

2002#5

2003#9

2004#20

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I t a l l s t ar t s w i t ht reat ing peop le r igh t …

It a l l s t ar t s w i t ht reat ing peop le r igh t …

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Synovus is built on a foundation of valuing the worth of every individual 

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“We want to make sure that every Team Member knows that

 someone gives a darn about them.” 

 Jim Blanchard, CEO

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Connect

Develop

Celebrate

Connect

Develop

Celebrate

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• Communicate our culture,vision, strategy and goals

• Gather feedback 

• insite

• Weekly CEO meetingwith team leaders

• Engagement inmeaningful corporateinitiatives

Com m unic at e w i t hTeam Mem bersCom m unic at e w i t hTeam Mem bers

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Communica te

our c u l t u re,v is ion,

s t rat egy and

goals !

Communica te

our c u l t u re,v is ion,

s t rat egy andgoals !

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Gat her Feedbac kGat her Feedbac k

• Cultural Trust Committees• “Ask the CEO” meetings

• Team surveys

• “Ask Richard” and “Ask Phil”• Focus groups

• RIGHT STEPS

Communication is a two-way street! 

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Our Corporate In t ranet and Por t a l t o t he Fut ure !i ns i te  …i ns i te  …

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Week ly CEO Meet ingsWeek ly CEO Meet ings

 Jim Blanchard, CEO, Synovus

 Personal, face to face communication

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Team Mem ber Engagem ent

in Corpora t e In i t ia t i ves

Team Mem ber Engagem ent

in Corpora t e In i t ia t i ves

• Development of significantimprovement plans

• Design of company-wide

performance and developmentprograms

• Facilitators for leadership

classes and orientationprograms

• Create core culture elements

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Our Cust om er CovenantOur Cust om er Covenant

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Our Cust om er CovenantOur Cust om er Covenant

We pledge to serve every customer with the highest

levels of sincerity, fairness, courtesy, respect and  gratitude, delivered with unparalleled responsiveness,

expertise, efficiency and accuracy. We are in business

 to create lasting relationships, and we will treat our customers like we want to be treated. We will offer the

 finest personal service and products delivered by caring

 team members who take 100% responsibility for meeting the needs of each customer.

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Cent er for People Developm entCent er for People Developm ent

• Leadership Development

• Talent Management

• Performance Management

(RIGHT STEPS)• Financial Service Development

• Neighborhood Training

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Develop leaders w ho

demons t ra te

behav iors c ons is tentw i th t he Synovus

Leadership

Expec ta t ions

Develop leaders w ho

embrace , p rac t i ceand im par t our va lues

and…

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• Exposure to other leaders

• Self-assessment / Developmental feedback

session onesession one  – – L ive the Va luesL ive the Va lues

sess ion tw osess ion tw o  – – Share t he Vis ionShare t he Vis ion

sess ion th reesess ion th ree  – – Mak e Ot hers Suc c essfu lMak e Ot hers Suc c essfu l

session four  session four   – – Manage the Bus inessManage the Bus iness

• 4 days of classroom instruction

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• Em erging Leader

• Ex ecut ive Leader

• Organizat ional Leader

• Off-si te

 – t w o w e ek s (Em e rg ing)

 – t h re e w e ek s (Ex e c u t iv e)

 – fou r w eeks (Organ iza t i ona l)

• In tense Assessment s

• Ac t ion Learn ing Pro jec t

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Leadersh ip Ins t i t u t e Program Cont entLeadersh ip Ins t i t u t e Program Cont ent

• Psychologicalassessments and 360°

evaluations

• The role of Servant

Leadership in theworkplace

• Peer Feedback

• Accountability throughCoaching Circles

Live the Values:

Understanding Leadership

Strengths and Development

Opportunities

Week-OneWeek-One

• Workplace team andindividual levels of 

commitment anddevelopment

• Determining what“success” looks like formembers of the team

• Learning how to

effectively encourage andmotivate the team

Make Others

Successfu l :

Coaching for Performance and 

 Facilitating Individual and Team

 Development

Week-TwoWeek-Two

• Concepts of competitiveadvantage

• Marketing strategy andcustomer orientation

• Process management

• Financial concepts

• The role of team instrategy execution

Share t he V is ionand Manage the

Business

 Pulling it All Together and 

 Applying it to the Business

Week-ThreeWeek-Three

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Each t eam m ember is 100%

respons ib le for m ak ing per formanc e

deve lopment w ork

A c ont inuous t hree-s tep process focused

on per formanc e and personal and

professional developm ent

Every Team Member has a min im um of  t h ree mee t ings a yea r w i th the i r manager  

t o d iscuss development and per formance.

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Talent Managem entTa lent Managem ent

To create a formalized approach for identifying,

 knowing, developing and retaining talent throughout the Synovus family of companies

Purposeurpose

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Individual Companies

Bank Regions

Lines of Business

Corporate

Board of Directors

Five Levels of  

Talent Review

Five Levels of  

Talent Review

Foc us on:

•Development

•Movement

•Growth

•Stretch Assignments

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You Mak e The Choic e. You Mak e I t Right .

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Unique Benefi t s t o Meet

a Var ie t y o f Needs

Unique Benefi t s t o Meet

a Var ie t y o f Needs• Family Education Leave

• Jack Parker Scholarship Program• Up to $6,000 in adoption assistance

• Family passes to Callaway Gardens

• Childcare and fitness center discounts• Free health assessments and

immunizations

• Team member referral incentives

• Flexible choices of Health and Dental

benefits

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The Learn ing Cent er  The Learn ing Cent er  • Houses 322 children

• Child size furnishings, such as sinks, toilets, tables and

chairs

• Weather-safe room for children to stay during storms

• Computer centers in the preschool areas

• Private room for nursing mothers

• State of the art water park

• Playground area with birdhouses and butterfly bushes

• Named “Outstanding Building” by American School and University magazine

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Weal t h Bui ld ingWeal t h Bui ld ing

• Up to 21% toward retirement

• 50% matching stock purchase plan

• In 1998 and 1999, 150 stock optionsawarded to every Team Member

under “Shared Interest”

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Act i v i t i esAc t i v i t i es• REACH

• Team Appreciation Weeks• FUN breaks

• Prize drawings

• Reward and recognition programs• Departmental awards

• Partner in Education

• School incentive awards• Family holiday events

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 A patchwork of people who make our company whole.Our Tapest ry o f St or iesOur Tapest ry o f St or ies

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