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How to master full listening skills?
HR Key Functions
Listening skills are essential for the quality of your life and business as well as
reading,
writing and
speaking skills.
HR Key Functions
Most people spend at least 45% of communication time listening
Most people listen to and understand only about a fourth of what is being communicated
Listening Facts:
HR Key Functions
Listening Facts:
Listening is the most used of all communication
skills
Listening is the least developed of all
communication skills
Listening is tied to effective leadership
HR Key Functions
Cultivate your ability to listen
# Interest: At first you should show your
interest to the speaker.
Don’t let you be distracted by other
materials, people or events.
HR Key Functions
Cultivate your ability to listen
# Let the talker feel free to talk:
Stop chatting and watch the speaker straight
in the eyes.
# Be patient: Allow the presenter to speak
slowly, don’t interrupt him/her and try to nod
when you feel you know what he or she is
talking about. HR Key Functions
Cultivate your ability to listen
# Separate the facts from speaker’s
opinion!
# Ask questions! Questions are important
to gain more information on the topic before
you finally meet a conclusion.
# Be careful of criticizing the speaker, his or
her outfit, shoes, appearance. HR Key Functions
Cultivate your ability to listen
# If you disagree on one topic, be very
careful how you act!
Don’t spend more than 7-8 minutes in
arguments. In a positive way tell your
opinion and enhance it with an example but
do not overreact and don’t be emotional.
Hold your temper! HR Key Functions
Cultivate your ability to listen
# Be aware of body language!
Keep eye contact while
listening or speaking
HR Key Functions
Try using these simple rules and you will be amazed how many information you can gather.
To analyze a situation and to find a solution you need information.
Knowledge and information are the most powerful tools in our society.
Utilize those techniques and results and profit will follow.
HR Key Functions
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