The Importance of Values in coaching and mentoring

THE IMPORTANCE OF VALUES IN COACHING & MENTORING

WITH BETTINA PICKERING

IIC&MInternational Institute of Coaching & Mentoring

14/9/2015

The officially recognised and preferred, international Accreditation Body

for Coaches, Mentors, Training Providers, and Clients

creating excellence in the coaching and mentoring professions

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▪ Associate Members▪ Coaching Students▪ Mentoring Students▪ Anyone interesting in Coaching or Mentoring

• Accredited Members– 4 levels of accreditation– Demonstrates Coach or Mentors qualification and experience

• Professional Member– 4 levels of professional membership– Accredited Members only– Demonstrates competence through Accreditation and

on-going Continuing Professional Development

IIC&MInternational Institute of Coaching & Mentoring

14/9/2015

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Experience / Background

▪ Production Engineer in Germany

▪ 13 years as a global management consultant for people and culture change

▪ 5 years as director of my own consulting, training and coaching business (www.aronagh.com)

Qualifications

▪ MA in applied Coaching

▪ NLP Master Practitioner & Trainer

▪ Life & Executive Coach Diploma

▪ Energetic NLP

▪ Clean Language & Symbolic Modelling

▪ Leadership Embodiment & Somatic Intelligence

▪ Psychosensory Techniques & Principles (Psy-Tap)

▪ Hypnosis Mastery

▪ Teacher for a medical, martial and health Qi Gong

Additional information

• Transformative Coach & Mentor

• Leadership trainer

• Behavioural Change Consultant

• Qi Gong teacher

BETTINA PICKERING - BIO

14/9/2015www.bettinapickering.com 4

CONTENTS▪ What values are and what they are not

▪ Why values are so important in coaching, for you as the coach and your client

▪ How to elicit values elegantly

▪ How to use values to help a client with goal achievement

▪ How to spot a values conflict or incongruence, and tips on helping a client resolve this


VALUES

WHAT THEY ARE

WHAT THEY ARE NOT

OVER TO YOU

What’s your definition of ‘Values’?

Put your comments into the question box

or

raise your hand to speak.


WHAT VALUES ARE?

▪ Our judgement of what is important in life

▪ Deeply held principles or standards of behaviour

▪ The importance, worth, or usefulness of something

▪ Decision Criteria

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VALUES ARE WHAT MOTIVATES US


VALUES AS MOTIVATORS


Away from or Towards

Intrinsic

Often deeply unconscious

WHAT VALUES ARE NOT

▪ Beliefs, Attitudes & Behaviours

▪ Set in stone

▪ Static


Values are connected to and inform all of the above

KEY FACTS ABOUT VALUES

Values carry a strong emotional charge

▪ When values are met, we feel satisfied and happy

▪ When values are violated, we feel angry, fearful, sad …..

….. + a whole host of other emotions

Values are reflected in the way we live our lives

Values can be our own or adopted from the outside world


IMPORTANCE OF VALUESIN

COACHING & MENTORING

WE ALL HAVE VALUES


CLIENT VALUES

▪ Life Purpose

▪ Options

▪ Decision Making

▪ Taking Action

▪ Achieving Goals


SELF-VALUES

▪ How we value ourselves

▪ Our standards for ourselves

▪ What’s OK for us


COACH & MENTOR VALUES


• Professional body

• Supervision

• Type of Coach or Mentor

• Services

• Code of Practice

• Pricing

KEY COACH VALUES*


*Based on MA interviews conducted in 2014 of ca 30 coaches internationally

Self (the Coach)

Other (the Coachee)

The Relationship (the Coach/Coachee)

Key Coaching Values

Integrity

Authenticity

Honesty

CareEmpathy

Empowerment

Ecology

Respect

Unconditionality

OVER TO YOU

Question: What value stands out for you as a Coach or Mentor?

Put your answer into the question box.


ELICITING VALUES ELEGANTLY

POLL

Question: How much do you use values elicitation with your clients?

▪ Every client?

▪ Most clients?

▪ Up to 50% of clients?

▪ Less than 10% of clients?

▪ Never

Please put your reason for our vote into the question box.


BASIC VALUES ELICITATION

Core Question:

▪ What’s important to you in ……..?

Higher Value:

▪ What does that give you?


MOTIVATION

Two questions that highlight values with ease:

1. What motivates you?

2. What de-motivates you?


ENERGY

Here are two additional questions which get a great response:

1. What energises you?

2. What de-energises you?


OVER TO YOU

Question: What values elicitations work best for you?

Put your answer into the question box.


HOW TO USE VALUES TO HELP A CLIENT WITH GOAL ACHIEVEMENT

CAREER COACHING – A CASE STUDY (1)

Situation

▪ Client not happy in current job

▪ Decided to change jobs


Coaching

▪ Elicited towards & away from values around ideal job, ideal place of work, ideal team

CAREER COACHING – A CASE STUDY (2)

Outcomes for Client

▪ Clarity

▪ New options

▪ Alignment

▪ Increased Energy


▪ Ability to take action at current employer

▪ Got himself promoted into his ideal job 3 months later

CULTURE CHANGE – A CASE STUDY (1)

▪ Senior managers & team members were not taking responsibility

▪ Board members felt overloaded & frustrated – wanted a culture change

▪ Elicited values from a cross section of staff


CULTURE CHANGE – A CASE STUDY (2)

Outcomes for Client

▪ Clarity

▪ Understanding

▪ Increased motivation

▪ Them & us – change to we


▪ Improved communication

▪ People stepping up

▪ United company

START-UP MENTORING – A CASE STUDY (1)

Entrepreneurial start –up team

▪ Not getting things done

▪ Not getting paying clients

▪ Lack of focus

▪ Demotivated


START-UP MENTORING – A CASE STUDY (2)

Outcomes for Clients

▪ Clarity

▪ Focus

▪ Totally motivated

▪ Relieved


▪ Achieved their goals

▪ Increased Productivity

▪ Expanded their business

VALUES CONFLICTS OR INCONGRUENCES

WHERE DO VALUES CONFLICTS COME FROM

▪ Others▪ Parents,

▪ Other people we look(ed) up to,

▪ Culture

▪ Mutually exclusive values

▪ Motivation direction – clash between towards/away from

▪ Limiting belief


SPOTTING VALUES CONFLICTS

Potential Signs

▪ Procrastination

▪ Use of the words: ‘should’, ‘ought’, ‘have to’, ‘must’….

▪ Excuses that name values

▪ Strong emotional charge (often directed at self)

▪ Stuckness


RESOLVING VALUES CONFLICTS

▪ Elicitation & Clarity

▪ Questioning & Awareness

▪ NLP techniques

▪ Releasing emotional charge


QUESTIONS?

COMMENTS?

SOMETHING TO SHARE?

THANK YOU

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The Importance of Values in coaching and mentoring