3M Innovation Reading 6 March

8/6/2019 3M Innovation Reading 6 March

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What is iNnovaTion?An innovation may be a thing!

Whetherartefact, product or process or indeed service, system or

infrastructure

It has 2 parts :

a) Creation of a New Idea

b) Process of applying a New Idea to create a New Process orProduct.

Inventions occur more frequently than Innovations !!!


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Type of Organizations

Organizationsdesigned to serve the

Millionth client

Organizationsdesigned to serve the1st Client with the 1st

Product

The Focus of both the 0rganizations are different, the former cannotbe the latter and the latter cannot be the former.

Organizations that want to Innovate need 2 different organizations :

a) Innovating Partner

b) Production & Operation Partner


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Innovating Organization

Structure

Environment

Culture Size

Strategy,

GoalsTechnology


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3 main Characteristics of an

Innovating Firm

Challenge

Matchingright peoplewith rightassignment

Freedom

Concerningprocess notnecessarilyends

Stable andclearlydefined goals

Resources

Time andmoney :impossiblytightdeadlines


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Role of People in

Innovating Organization

1

IdeaGenerators

FieldEngineers

2

Idea

Sponsor

MiddleManagement

3

IdeaOrchestrator

SeniorManagement


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DIFFERENTIATION

Isolation of crazy Ideas from Routine Operationsso as to develop it Further

RESERVATION

Creation ofFocused R&D group to develop thatidea further


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Stages in a Idea Generation

Sponsor

Champion Staffing

Location Funding

Autonomy


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Skills for Sponsoring Innovation

Risk taking Ability to identify what the potential pay off from an action or

venture is.

Ability to identify the significant risks in the venture.

How the payoff fro a venture or its cost or the risks associatedwith the venture can be changed by ones actions.

Risk preference.

Ability to spot opportunities

Knowledge of high opportunity industries, markets,technologies, regions etc.

The ability to spot opportunities in social adversity.


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Summary of an

iNnovaTioning OrGanizaTion

Task

Structure

ProcessReward

People

Funding /

Getting Idea

and Managing

Stages of an

Innovation

Selection &

Development

Acknowledging

the Idea

Generator


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Creating the Climate

&Culture of Success


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ORGANIZATIONAL CLIMATE


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Climate ?


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Climate

The "feeling in the air" one gets from walkingaround a company - may be difficult to put inwords.

Climate is the atmosphere that employeesperceive is created in their Organizations by

Practices Procedures

Rewards


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Organization Climate

3Ms Organizational Climate

Fosters Innovation

Customer Service

Citizenship Behavior

Some call it Total Quality Management

Others call it Systems Approach

At 3M they call it simply SUCCESS


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Key to Successful Innovators

Top management commits emotional andfinancial support and provides an advocate forthe innovation.

Top Management Ensures there is a market forthe planned innovation.

The planned innovation has support from alllevels of the organization.

The planned innovation goes through severalsmall, carefully evaluated steps prior to the actualimplementation.

Extract from Andre Delbecq and Peter Mills work


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Key to Service Excellence

Human resource practices promote employee

well being and a sense of community.

There is active retention of existing customers.

There is attention to details regarding the

Quality of staff and the resources needed to

deliver excellent service.

Extract from Andre Delbecq and Peter Mills work


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Organizational Citizenship Behaviour

(OCB)

Discretionary behaviour, that is not part of an

employees formal job requirements, but that

nevertheless promotes the effective functioning

of the organization.


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Keys to

Org Citizenship Behavior

Management is non-exploitative and

trustworthy

There are norms of helpfulness andcooperation

There are fair reward system based on broad

and diverse contribution to Organizational

success.

Extract from Dennis Organ and his Colleagues work


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ORGANIZATIONAL CULTURE


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Vision 2 Culture

Vision

Mission

Objectives

Implementation

Value Framework

Work performed in Value framework over and over gets absorbed : Org Culture


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Culture

Broad pattern of an Organization mores, valuesand beliefs.

Culture is created and transmitted mainly throughemployees sharing their interpretation of events.

Prerequisite: Employees starts attributing these valuesto Management


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Key Cultural Assumptions

INNOVATION SERVICE OCB

How we

solve

problems?

Through gathering

information, not

power; Slow but

sure

By attending to

small details

If you see something

that needs doing, you do

it

How we

manage

people?

A creative mind

needs nurturing and

support

With consideration;

treat employees as

you want them to

treat customers

By setting examples for

employees;

Act as you want

employees to act

How we

succeed?

Through customer

acceptance

By treating both

employees andcustomers well

Through both Managers

and Employees goingbeyond their role

requirements for the

greater Good of the

Organization


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Innovation CultureInnovation CultureCreative geniuses apply the know-how that results in

insights, ideas, and ultimately in innovation. Creativegeniuses produce innovation results.

That nature of the shifts that are required is illustrated by the Innovation

Culture Table


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Now let us look at3

M

Documents

3M Innovation Reading 6 March