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Copyright 2017 Accenture. All rights reserved.
IMMERSIVE TECHNOLOGIES WILL FORM THE NEXT WAVE OF DIGITAL DISRUPTION
IF WE CONCLUDE FROM THE PAST,
IMMERSIVE TECHNOLOGIES
WILL REWRITE THE RULES…
…IN TERMS OF BUSINESS
MODEL,ARCHITECTURE AND
DOMINANT PROVIDERS
PC
WEB 1.0
WEB 1.1
WEB 2.0
MOBILE
AR / VR / MR
Internet Access
Subscription
?
Hardware Access
PC Sales
Search
Paid Search
Social Networks
Personalized Ads
Peer-to-Peer Networks
In-app Purchases
2Source: Based on Digi-Capital (July 2016)
Copyright 2017 Accenture. All rights reserved.
AFTER SEVERAL DECADES ATTEMPTS –AR AND VR ARE NOW POISED TO TAKE OFF
3
2017 – ARKIT & ARCORE
Apple‘s & Google‘s developer tools make
(mobile) AR available for mass market
2013 – VW MARTA
VW develops Mobile AR
Technical Assistance (MARTA).
It uses built-in camera on tablet
to display vehicle service
information in real-time
2014 – GOOGLE GLASSES
Google releases first light-weight device
for consumers starting wearable AR trend
Modern Age (since 2010)
2016 – POKEMON GO
Breakthrough for AR with
Pokemon Go: Downloaded more
than 500m times worldwide
proofing revenue potential
Trial and Error (1950s - 2000s)
Source: Accenture (2017)
1950s – THE SENSORAMAFirst commercial VR use. Morton
Heilig offers virtual motorcycle ride
through NY for 25 cents per ride
1968 – SWORD OF DAMOCLES
Ivan Sutherland created first VR HMD
with NASA. Due to its weight, it was
fixed to the ceiling (hence the name)
1987 – VR IN ARCADE
Virtuality Group begins to sell VR
gaming machines for $70,000
1991 – COMMERCIAL VR GEAR
Jaron Lanier is first to sell VR goggles
($49,000) and gloves ($9,000)
Copyright 2017 Accenture. All rights reserved.
MAINSTREAM ADOPTION OF IMMERSIVE TECHNOLOGIES IS ONLY A MATTER OF TIME
4Source: IDC (2017); Accenture based on Digi-Capital & Artillry (2017)
HMD Device Shipments [in Million]
HMD device shipment growth
@ CAGR 54,1% to reach 81,2M IN 2021
Head-Mounted Devices
14
21
32
47
61
0 13
10
20
0
10
20
30
40
50
60
70
2017 2018 2019 2020 2021
VR Devices AR Devices
Viewers
VR HMDs
AR HMDs
ARKit and ARCore bring AR to mass market
REACHING MORE THAN 3BN users in 2021
Handheld DevicesInstalled Base of ARKit and ARCore [in Million]
434586
740
853983
72
391
814
1.695
2.052
0
500
1.000
1.500
2.000
2.500
2017 2018 2019 2020 2021
ARKit ARCore
(iPads not included)
Copyright 2017 Accenture. All rights reserved.
TECHNOLOGICAL ADVANCEMENTS HAVE UNLEASHED THE FULL POTENTIAL OF AR-VR
5
Video cameras with 60 fps rendering,
12 megapixel (iPhone X) compared to
30 fps and 3.1 megapixels (iPhone 3GS)
4. Affordable Devices
5. Keen Sensors
2. Powerful Processors
6. IoT Penetration
3. Sharp Cameras
1. Fast Connectivity
High computation power. iPhone X
(2.3 GHz) is 6 times faster than the
first iPhone (400 MHz)
2013: $1,300 (Google Glass),
2016: $600 (Oculus VR),
2017: $600 (HTC Vive), $100 (Zeiss VR
One), $15 (Google Cardboard)
Sensors to detect real-world objects, visual
positioning and cognitive recognition
IoT penetration is driving the demand for faster,
more intuitive visualization and interaction
Networks enabling high
speed data transfer
1G 3G 5G
2.4Kbit/s 2 Mbit/s 25 Gbit/s
GestureVisualSpeech
IoT Devices
2015 2020
CAGR 15% 20bn+ 10bn
Source: Apple (2017), Google (2017), Oculus (2017), HTC Vive (2017)
Copyright 2017 Accenture. All rights reserved.
VISION PICKING | Equipping warehouse employees
with smart glasses that visualize where each picked
item needs to be placed
25% increase in operations efficiency
AUGMENTED MAINTENANCE | Providing HoloLens to
service technicians to visualize machine and establish
direct communication with remote support
Reduced average length of service calls by 4x
BUSINESSES ALREADY STARTED TO REALIZE THE BENEFITS OF IMMERSIVE TECHNOLOGY
6Source: DHL (2017), Thyssenkrupp (2017)
Copyright 2017 Accenture. All rights reserved.
AND INDUSTRY EXPERTS ARE CONVINCED: AR-VR WILL CHANGE EVERY ORGANIZATION
7
EVERY ORGANIZATION
NEEDS AN AR STRATEGY.Michael E. Porter, HBR, November 2017
IT IS GOING TO CHANGE THE WAY
WE USE TECHNOLOGY FOREVER.Tim Cook, Apple, November 2017
Source: Apple (2017), HBR (2017)
Copyright 2017 Accenture. All rights reserved.
A STUDY BY BVDW & ACCENTURE OUTLINES THE OPPORTUNITIES AND CHALLENGES OF AR-VR
IN THE AUTOMOTIVE INDUSTRY
11
Qualitative Insights
25 External / Internal Expert Interviews
AR-VR IMPORTANCEIN AUTOMOTIVE
AREAS OF VALUE CREATION OF
AR-VR
RECOMMENDATIONS
FOR OEMS
Copyright 2017 Accenture. All rights reserved.
OEMS HAVE IDENTIFIED THE POTENTIAL AND ARE RAMPING UP THEIR ACTIVITIES …
14Source: Automotive News, CIO, Innovators Magazine,
VRfocus, Haptic.AL (2017)
Copyright 2017 Accenture. All rights reserved.
… WITH PROJECTED AUTOMOTIVE SPENDING VOLUME IN AR-VR TO RISE TO $12,8BN IN 2021
15
2017 2021
$0,2bn $12,8bn
AUTOMOTIVE SPENDING WILL GROW
@ CAGR 182% TO REACH $12,8bn UNTIL 2020
Source: Accenture based on IDC, Gartner, Frost Sullivan (2017)
Copyright 2017 Accenture. All rights reserved.
AR AND VR CREATE BUSINESS VALUE ACROSS THE VALUE CHAIN AND BY BECOMING PART OF THE CAR
17Source: Accenture based on HBR (2017)
AR-VR become part of car and
ecosystem CREATING ENHANCED USER
INTERACTIONS and helping OEMs to better
DIFFERENTIATE THEIR PRODUCT
AR-VR can IMPROVE PERFORMANCE
ACROSS ENTIRE VALUE CHAIN from R&D
to manufacturing, sales and aftersales
AREAS OF VALUE CREATION
Value Chain Product1 2
Copyright 2017 Accenture. All rights reserved.
WIDE RANGE OF AR-VR OPPORTUNITIES ACROSS THE ENTIRE VALUE CHAIN OF OEMS
18Source: Accenture (2017)
Non-Exhaustive
Manufacturing
& Supply
Marketing
& Sales
Research
& DevelopmentAftersales
Training
Virtual Remote Development / Prototyping
Self-Driving Car Testing
Virtual Remote Control of Production
Virtual Test / Training Drives (inside / outside the car)
Virtual Showroom
VirtualCar Configurator
Virtual Technical Handbook (for service / workshop)
Virtual Factory Twin
VRAR
Smart Glasses Assistance in SCM / Production
Quality Control by Overlying Target Situation
Augmented Controlof Production Line
Augmented Car Configurator
Showcasing Exterior Accessory Parts
Augmented Damage Analysis
Rescue Assist App
AR Beta-Prototype Testing with End-Customers
Vision Pickingin Logistics
VR mostly used for TRAINING PURPOSES AND
IN REMOTE SETTINGS
OEMs already working on AR-VR since late 1990s – LARGE NUMBER OF USE
CASES ALREADY IN PILOT
ADVANCEMENTS IN AI opens up
more sophisticated use cases, e.g. AR supported error recognition in production
Copyright 2017 Accenture. All rights reserved.
As a simple AR configurator, the BMWi visualizer allows
to change basic settings such as color or wheels and put
the car into different environments.
The interactive visualizer creates an immersive and
engaging customer experience offering diverse future
potentials, e.g. in the direction of upselling or aftersales.
19
Augmented Car
Configurator
Description Benefits
BMW AUGMENTED REALITY VISUALIZER ENABLES SHOWROOM EXPERIENCE AT HOME
Source: BMW (2017) Copyright 2017 Accenture. All rights reserved.
Copyright 2017 Accenture. All rights reserved.
THE DISRUPTIVE IMPACT OF AR-VR INTERFACES ON THE CAR AND ITS USAGE
22Source: Accenture (2017)
LOCATION-BASED
VISUALIZATION INTERACTION GAMIFICATION
AR SIGNS
NAVIGATIONVIRTUAL TECHNICAL
HANDBOOK
HOLOGRAM MENU
NAVIGATIONGEOCACHING
BACKSEAT
ENTERTAINMENT
Copyright 2017 Accenture. All rights reserved.
WAYRAY’S AR NAVI PROJECTS HOLOGRAPHIC IMAGERY AND NOTIFICATIONS ON WINDSHIELD
23
Augmented Reality
Navigation
The startup projects a virtual dashboard onto a driver’s
windshield displaying information such as speed,
arrows and other elements to support navigation.
By delivering contextually relevant information to
drivers, they are fully informed, are helped to stay better
focused leading to an increase in safety.
Description Benefits
Source: Wayray (2017) Copyright 2017 Accenture. All rights reserved.
Copyright 2017 Accenture. All rights reserved.
WHERE WILL AR-VR HAVE THE BIGGEST IMPACT FOR OEMS?
24
Copyright 2017 Accenture. All rights reserved.
MOST PROMISING USE CASES IN AUTOMOTIVE
25
Most promising Use Cases
Research & Development
Manufacturing & Supply
Support Functions / Training
Aftersales
Marketing & Sales
Product
Virtual
Prototyping
Cost
Reduction
Augmented
Training
Process
Optimization
Immersive
Showrooming
Added
Customer Value
Source: Accenture (2017)
Copyright 2017 Accenture. All rights reserved.
WHAT IS PREVENTING OEMS FROM UNLEASHING THE FULL POTENTIAL OF AR-VR?
26
Copyright 2017 Accenture. All rights reserved.
TECHNICAL MATURITY OF HW REMAINS MAIN CHALLENGE FOR AUTOMOTIVE OEMS
IMMATURE HARDWARE
SLOWS DOWN
IMPLEMENTATIONOF USE CASES
Hardware Maturity
Limited processing power and battery life, low resolution, hand-eye tracking, unaesthetic form
User Acceptance
Constraints with unknown physical impacts and concerns about privacy & aesthetics
UI and Experience
UI not yet optimized for AR/VR experiences. Mobile-like forms offer poor UI
Data Management
Complex integration of IoT data to enable visualization & interaction
Business Case
Often unclear ROI – no comparable projects
77%
69%
54%
46%
38%
27
IOT PLATFORMS CAN HELP TO
HARNESS DATA
Source: Accenture (2017)
What are the top three challenges your organization is facing in the implementation of
immersive technologies, n = 25
Copyright 2017 Accenture. All rights reserved.
WHAT DO OEMS
HAVE TO DO?
ESTABLISH A DEDICATED AR-VR STRATEGY!
28
Copyright 2017 Accenture. All rights reserved.
MAKE AR-VR AN INTEGRAL PARTOF YOUR ORGANIZATION
29Source: Accenture (2017)
Start with creating aDEDICATED UNIT
TO ESTABLISH THE
INFRASTRUCTURE
for AR-VR to flourish
Organization
Business
Unit
Business
Unit
AR-VR
Unit
AR-VR Strategy
Budget /
OperationsBudget /
Operations
Technical Infrastructure
GoverningAR/VR UNIT
• Defines overall AR-VR
strategy and sets priorities
• Defines technological
standards and processes
• Enables business units
Operating BUSINESS UNITS
• Operates own AR-VR projects
• Shares overall AR-VR strategy
• Adheres central technological
standards and processes
BENEFITSSynergies
leveraged
Knowledge
shared
Business Units
enabled
AR / VR Adoption
facilitated
Strategic Initiatives
prioritized
Copyright 2017 Accenture. All rights reserved.
CONSIDER WHERE AR-VR CAN BRING MOST VALUE IN YOUR ORGANIZATION
30Source: Accenture (2017)
1. PERFORM A VALUE ANALYSIS
Financial potential
IDENTIFY KEY
INITIATIVES
AND THEN…
2. SELECT RELEVANTUSE CASES
Cover user
needs
Collect user
feedback
3. PROTOTYPE& TEST
Generate user
advantage
Flawless HW, SW and user
interaction
Measure impact
Qualitative factors
Copyright 2017 Accenture. All rights reserved.
AR-VR WILL BE DIFFERENTIATING – BUT TOOCOMPLEX FOR ONE COMPANY ALONE
31Source: Accenture (2017)
CONCEPT MODELLING ENHANCEMENTDEVELOPMENT
& UX/UI DESIGN
Outsource or
PartnerOutsource
Inhouse or
Partner
Use cases
Storyboard
Concept art
Texturing
Rendering
Animations
Gesture Recognition
Voice Recognition
App Development
API Development
UI / UX Design
Customer-
specific
Sensitive
Data
Gain first mover advantage
Highly specific
capabilities required
Continuous know-how development needed
No competitive advantage
from doing in-house
Partner for
backend integration
Outsource app
and design
Illustrative
Copyright 2017 Accenture. All rights reserved.
WITH RIGHT APPROACH, OEMS CAN EXPLOIT FULL VALUE OF IMMERSIVE TECHNOLOGIES
32
1
ORGANISATION
• Make AR a priority
• Build an governing AR-VR unit to establish the infrastructure
2
IMPLEMENTATION
• Consider where AR-VR can provide most value
• Identify most valuable use cases
3
COLLABORATION
• Partner up to leverage the full potential of AR-VR
• Outsource non-conceptual activities
Source: Accenture (2017)
BEFORE MAINSTREAM ADOPTION,
OEMS NEED TO DEFINE A DEDICATED AR-VR STRATEGY
Copyright 2017 Accenture. All rights reserved.
DISCUSSION
Tobias Lucas
Manager, Accenture Digital
Phone: +49 15117156296
E-mail: [email protected]
Ricarda Wagner
Referent Digitale Transformation, BVDW
Phone: +49 30 206218619
E-mail: [email protected]
Please get in touch with the initiators of this study to discuss:
33
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