B:5.5” Welcome to life on - VerizonWelcome to life on T:12.875” T:5.25” ... Please wait while the Set Top Box performs automatic activation process. Activation in Progress

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Manual.indd

Job #: CCF12076

Client: Verizon

Job Name: Set Top Box UPDATE Manual

2012

Studio Artist: Tammy

Proof #: 5-Release

CCF12076 Set Top Box Manual 2012 (bottom)

Set Top Box and TV easy installation guide.

Welcome to life on

T:12.875”T:5.25”

B:13.125”B:5.5”

12076_CCF_STB_Manual.indd 112076_CCF_STB_Manual.indd 1 10/12/12 4:05 PM10/12/12 4:05 PM

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Manual.indd

Job #: CCF12076

Client: Verizon


2012


Proof #: 5-Release

Table of Contents

Set Top Box Manual (Top)

1

Getting Started ....................................................................................................................................... 2

Standard Installation ............................................................................................................................ 3

Automatic Activation of HD STB ..................................................................................................... 4

Standard Defi nition Installation Instructions ............................................................................ 5

Automatic Activation of STB ............................................................................................................ 6

Auto Activation Troubleshooting .................................................................................................... 7

Manual Activation .................................................................................................................................. 8

Verizon In-Home Agent ........................................................................................................................ 9

To connect additional equipment, visit verizon.com/fi ostvwiring

IMPORTANT NOTE: Do NOT plug your Set Top Box into the power outlet UNTIL you have read the activation instructions on Page 6.

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2012


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Getting Started

1. Insert batteries in the Remote Control.

2. Have an HD Set Top Box (STB)? Go to Page 3.

3. Have a Standard Defi nition TV or STB model #QIP2500? Go to Page 5.

Set Top Box Manual (bottom)

2

IMPORTANT NOTE: Do NOT plug your Set Top Box into the power outlet UNTIL you have read the activation instructions on Page 6.

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2012


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COAX CABLE

COMPONENT CABLE2 White Plugs = Audio3 Black Plugs = Video

POWER CORD

3

1. Plug the wall coax cable into the RF IN or FiOS TV IN on your STB.

2. Connect the 3 black video plugs to the jacks of the same color on the STB (Video OUT) and TV (Video IN).

3. Plug the white audio connections into the jacks on the STB (Audio OUT) and TV (Audio IN). Connect both the right and left sides.

4. Connect the STB’s power cord and plug it into the wall. Activation starts immediately.

Step1

Step2

DON’T FORGET: You must complete Auto Activation within 10 business days of your STB order date.

HD & DVR Set Top Boxes Standard Installations

Step

Step34

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2012


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Note: If you’ve tried Automatic Activation three times and it does not complete, see Page 8 for Manual Activation.

ACTIVATION STEPS

1. Plug the STB power cord into the wall to start Automatic Activation. This process can take up to 15 minutes.

2. Is your TV on? If not, turn it on now.

3. View the progress of your Automatic Activation on your TV screen. Note: Your STB will automatically turn off and on during this process.

4. Follow the instructions on the screen. If asked to choose HD or SD, choose HD.

5. Once you see a live TV picture, your STB is activated!

SIMPLE TROUBLESHOOTING TIPS

• If your STB shows an activation failure, follow the on-screen troubleshooting prompts, if provided.

• If your STB shows no on-screen activity for over 15 minutes, unplug the STB power cable from the wall. Wait 15 seconds. Plug the STB cable back into the wall. Then repeat the steps above.

• Still need help? See Automatic Activation Troubleshooting on Page 7.

4

Automatic Activation of HD Set Top Box

A BVerizon FiOS Set Top Box Activation

Welcome to Verizon FiOS TV.

Please wait while the Set Top Box performs automatic activation process.

Activation in Progress . . . .

Note: Set Top Box will reboot during the process.

Set Top Box Manual (Bottom)

You will see multiple on-screen images like these during Automatic Activation.

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2012


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COAX CABLE NOTE: YOU MAY NEED A SECOND CABLE, NOT SUPPLIED

POWER CORD

1. Plug the wall coax cable into RF IN on your STB.

2. Connect the second coax cable to the STB’s TV/VCR output and the TV’s Antenna, Cable or A/V input.

3. Connect the STB’s power cord and plug it into the wall. Activation starts immediately.

5

Standard Defi nition TV or STB Model #QIP2500 Installation Instructions

Step1

DON’T FORGET: You must complete Auto Activation within 10 business days of your STB order date.

3Step

Step2

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2012


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ACTIVATION STEPS

1. Plug the STB power cord into the wall to start Automatic Activation. This process can take up to 15 minutes.

2. Is your TV on? If not, turn it on now.

3. View the progress of your Automatic Activation on your TV screen. Note: Your STB will automatically turn off and on during this process.

4. Follow the instructions on the screen. If asked to choose HD or SD, choose SD.

5. Once you see a live TV picture, your STB is activated!

SIMPLE TROUBLESHOOTING TIPS

• If your STB shows an activation failure, follow the on-screen troubleshooting prompts, if provided.

• If your STB shows no on-screen activity for over 15 minutes, unplug the STB power cable from the wall. Wait 15 seconds. Plug the STB cable back into the wall. Then repeat the steps above.

• Still need help? See Automatic Activation Troubleshooting on Page 7.

Note: If you’ve tried Automatic Activation three times and it does not complete, see Page 8 for Manual Activation.

A B

6

Automatic Activation of Set Top Box

Verizon FiOS Set Top Box Activation

Welcome to Verizon FiOS TV.

Please wait while the Set Top Box performs automatic activation process.

Activation in Progress . . . .

Note: Set Top Box will reboot during the process.


You will see multiple on-screen images like these during Automatic Activation.

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Client: Verizon


2012


Proof #: 5-Release

REMOTE CONTROL

• Read “Remote Control Guide” in this box.

• View Help Videos on Channel 131 FiOS® TV.

• Visit verizon.com/usingfi os to program additional devices.

FiOS ROUTER

• Check router is turned on.

• Check router coax cable connection to the coax wall outlet.

• Confi rm Power, WAN and Internet lights are green. If not, turn router off, then back on. Now unplug the STB Power Cable for 15 seconds and plug back in.

• If Auto Activation fails, go to Page 8 for manual activation.

7


Auto Activation Troubleshooting

Still not working? Call 1.800.VERIZON for technical help.

TV PICTURE — No picture or blue screen?

• Check STB and TV are turned on.

• Set TV to Channel 3 or 4, if using coax cable.

• With TV’s remote, select the correct input channel.

HOME THEATER OR DVD

• Visit verizon.com/fi ostvwiring to connect DVD players and home theaters.

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2012


Proof #: 5-Release

1. Enter the Equipment Activation Code from your packing slip + your ZIP Code + the quantity of STB(s).

2. Got more than one STB? Connect plugs for all STBs now. This process will activate all your STBs at once.

3. IMPORTANT: Turn on the TV using the button on the TV set.

4. Install batteries in the Verizon Remote Control.

5. Press “STB Power” on the Verizon Remote Control. Make sure STB light is ON.

IF YOUR STB DID NOT AUTO ACTIVATE, ACTIVATE IT MANUALLY.

Equipment Activation Code

8


Manual Activation

6. To complete activation, visit verizon.com/fi ostv/selfi nstall or call 1.888.897.7499.

• STB activation takes 15 minutes.

• Your STB is activated when it turns itself off.

7. Turn TV back on and select Channel 3 with TV remote.

8. Turn on STB using Verizon Remote Control.

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2012


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FAST AND EASY SOLUTIONS TO HELP DIAGNOSE AND SOLVE PROBLEMS

To access TV support tools, use your STB Remote Control and select “Menu”, then “Customer Support”, then “In-Home Agent.”

Or download an even more powerful tool at verizon.com/inhomeagent to manage your FiOS services and features including:

• TV — Troubleshoot STB issues.

• Internet — Add computers to your wireless network, manage e-mail services, optimize network performance or troubleshoot connectivity problems.

• Phone — Retrieve voice mail access number, set up multiple mailboxes or manage customized features.

To troubleshoot or learn more about your FiOS® service, click on the Internet, TV or Phone icons on your In-Home Agent screen.

9

Verizon In-Home Agent


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Job #: CCF12076

Client: Verizon


2012


Proof #: 5-Release


You are now set to unleash the full potential of your television.

Colors so bright, they startle. Images so sharp, they astound. Sound so full, it soars.

Welcome to life on FiOS.

T:12.875”T:5.25”

B:13.125”B:5.5”


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Manual.indd

Job #: CCF12076

Client: Verizon


2012


Proof #: 5-Release

Set Top Box Manual (Bottom, Back Cover)

CCF12076-11/2012

T:12.875”T:5.25”

B:13.125”B:5.5”


Documents

B:5.5” Welcome to life on - VerizonWelcome to life on T:12.875” T:5.25” ... Please wait while the Set Top Box performs automatic activation process. Activation in Progress