CROSS-CULTURAL

COMMUNICATION

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LANGUAGE AND CULTURE

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ENGLISH AS A GLOBAL LANGUAGE

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COMMUNACATIVE CONTACT

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FORMAL AND INFORMAL LANGUAGE

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VERBAL AND NON-VERBAL COMMUNICATION

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WRITTEN COMMUNICATION

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STRATEGIES OF EFFECTIVE COMMUNICATION

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address greetings, introducing

people gratitude, apology compliment asking for information agreement/disagreement saying no tactfully expressing negative attitude politely

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invitation praise request giving an advice appreciation complaint offering and suggesting showing interest

MAIN TOPICS presenting information in order persuasion planning ahead expressing opinion

MAIN TOPICS filling in forms formal letters e-mail messages

MAIN TOPICSTelephoning

TEACHER

Liudmila N. Polunina, PhD in Education, Associate Professor of the Department of Foreign Languages (Tula State Pedagogical University). Honours Diploma in German and English (Department of Romance and Germanic Languages, Moscow State Pedagogical University). Scientific interests cover comparative education, methodology in language teaching, sociolinguistics. More than 60 publications include 6 textbooks, articles in Russian and foreign scientific journals. The Best Scientific Book Contest prizewinner (2007).

Chair of Foreign Languages