Paris-Charles de Gaulle Airport 2011 Customer guide

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Paris-Charles de Gaulle Airport 2011 Customer guide

CONTENTS

Paris-Charles de Gaulle airPort overview ...................................................... 05

Car parks and access .............................................................................................................................................................................. 07aeronautical areas ..................................................................................................................................................................................... 09overview of terminals ........................................................................................................................................................................ 11

Commercial passenger traffic in 2010 ......................................................................................................... 11Resources .............................................................................................................................................................................................. 12Baggage sorting system ................................................................................................................................................... 13Minimum Connecting Time ........................................................................................................................................ 14

Cargo ................................................................................................................................................................................................................................ 15Paris-Charles de Gaulle airport management ............................................................................................. 18

Management team ................................................................................................................................................................. 18Operational management ........................................................................................................................................... 19

Major projects recently delivered or undertaken .................................................................................... 20

how to oPerate at Paris-Charles de Gaulle airPort ? ............................................................................................ 23

setting up at Paris-Charles de Gaulle airport .............................................................................................. 25Traffic rights .................................................................................................................................................................................... 25Airport allocation ..................................................................................................................................................................... 25Slot request ...................................................................................................................................................................................... 26Use of slots ....................................................................................................................................................................................... 27Terminal allocation .................................................................................................................................................................. 27Business operations permits ..................................................................................................................................... 28Access badges .............................................................................................................................................................................. 28Handling .............................................................................................................................................................................................. 29Real estate ......................................................................................................................................................................................... 29

Conditions of use and regulation ..................................................................................................................................... 30Restrictions on use ................................................................................................................................................................. 30

information to be provided by the airline ......................................................................................................... 31Flight schedules .......................................................................................................................................................................... 31Aircraft characteristics ....................................................................................................................................................... 31Real-time operational information ................................................................................................................... 32Air traffic data declaration .......................................................................................................................................... 33

rates, invoicing and methods of payment ....................................................................................................... 35Billing modes ................................................................................................................................................................................. 35VAT regime ....................................................................................................................................................................................... 38

5

PARIS-CHARLES DE GAULLE AIRPORTOVERVIEW

Paris-Charles de Gaulle airport is the number one multimodal crossroads in continental Europe, the number one European airport for airside capacity and number two in terms of passenger traffic.The airport covers an area of 3,257 hectares.

Located 25 km north-east of Paris and open 24/7, the main features of the airport are:

- 2 pairs of runways, allowing the handling of 115 landings/take-offs per hour

- 3 passenger terminals

- 300 hectares dedicated to cargo

- 75 km of taxiways

- 200 ha of aprons

- 1 TGV railway station (for high-speed trains) for rail/air connections.

In 2010, traffic reached 58.2 million passengers (including transfer passengers), an increase of 0.4% compared with 2009.Connecting passengers represent 30.2% of the total. The average seat occupancy rate reached 127.2 passen-gers per flight.

Key figures (2010)Number of passengers: .............................................................................................................. 58.2 million

Cargo and mail (in tonnes): .......................................................................................................2.4 million

Number of commercial flights (excluding cargo and mail): ...............................457,960

Number of cargo and mail flights: .............................................................................................. 33,973

Total number of commercial flights: .......................................................................................491,933

7

Paris-Charles de Gaulle Airport is served by a road and rail transport network that makes it accessible to passen-gers, cargo carriers and the personnel of the businesses that carry out their activities at the airport, putting it at the forefront of airport hubs in terms of intermodality.

Main access roads- The A1 motorway (the Autoroute du Nord) is linked to the A3 (Paris East), A86 and A104 (the Francilienne)

motorways

- The A104 motorway, accessible from the east of the airport, via the RN2, provides a secondary access road to the airport

- RER B: direct link to the Paris-Gare du Nord railway station by regional express train

- A TGV railway station at the heart of Terminal 2, which connects the airport to the densest high speed rail network in the world, with more than 60 connections per day to Brussels and French cities (Lyon, Lille, Mar-seilles and Rennes)

- A large bus station adjacent to the RER station at Terminal 3, providing a public transport service over the whole of the region around the airport. Moreover, each terminal has an area specially designed to rapidly access public road transport services offering a wide choice of destinations

- The installations as a whole are served by 220 kilometres of roads, which are managed by Aroports de Paris.

Car parksParis-Charles de Gaulle airport has slightly over 28,000 car park spaces including 17,000 spaces directly adja-cent to the terminals and 11,000 in remote car parks served by CDGVAL - an automated metro line connecting these car parks to the terminals. Almost 9,000 airport employees benefit from a parking season pass for the car parks adjacent to their place of work.

CDG expressRail transport project under the responsibility of the French government for the construction of a rail service connecting the Paris Gare de l'Est railway station to the Terminal 2 TGV railway station with a journey time of 20 minutes. The CDG Express will enter service in 2017 and will run 365 days per year with a frequency of one train every 15 minutes, a high level of operational reliability and a hi