Twitter for Startups
Set GoalsJust like any other marketing platform, when using
social media, you need to set achievable andactionable goals
Why Twitter?Access to a wide range of individuals based around a
common interest, across any geography
Basic MechanicsMention: Using @name in a tweet
Reply: Using @name by means of the reply buttonRetweet [RT]: Sharing someone else’s tweet
Direct Message [DM]: Private one-to-one messagesFavorite: Stores tweet as favorite for later viewing
Hashtag [#]: Links text to stream of topically related tweets
What can Twitterdo for me?
Build Brand AffinityCase Study: TurboTax. 71% likelihood of customersinteracting with @TeamTurboTax (Twitter support) to
recommend TurboTax. (CoTweet, 2010)
Drive SalesCase Study: Bonobos. Exclusive sale on Twittergenerated 1,200% ROI in 24 hours on promoted
tweet. (Twitter, 2011)
Customer SupportCase Study: Mint. 75% reduction in number of
support tickets via sCRM solution.(GetSatisfaction)
What Now?1. Create your brand’s profile
2. Determine your brand’s voice and tone3. Find influencers, turn them into advocates
4. Develop a content calendar5. Measure up!
And never forget:it’s always about
the people
Zach [email protected]@zachacole