CHAPTER 7Interpersonal Skills

Relationships

• Knapp’s Relationship Escalation Model

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What do economics have to do with anything?

In relationships, we give only as much as we get.

Relationships

• Knapp’s Relationship Termination Model

Conflict in Communication Relationships

• What is it?

• What is it good for?

• What causes it?– Goals to be pursued– Allocation of resources– Decisions to be made– Behaviors that are

considered inappropriate

Individual approaches to conflict

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Formal approaches to dealing with conflict

• Principles of negotiation• Prepare in advance• Reframe• Respond; Don’t React

• Negotiation Techniques• Spiraling agreements• Changing position• Gathering information• Making the cake bigger• Commitments

Formal approaches to dealing with conflict

• Arbitration

• Litigation

• Mediation

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