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Safe Home for Life District Led Technology SolutionsPart 2: Leaving Care and Contact
platform
ChildStory Platform
Single sign-on
Seamless user experience
Single View eBook Contact Leaving care plan
Field assessment
Patchwork
Practitioners Families
Integrated data
Leaving CareSupporting children’s transition to adulthood
An interactive tool for young people in out-of-home care which supports their transition into adulthood. It allows them to create their own care plan and show a personalised view of helpful resources.
Product statement
Key features
Helps children understand their need
Find guidance Create their ownaction plan
Question 1
Question 2
Question 3
The challenge we’re tackling
“When you turn 18 it’s like you’re just shown the door”
Capability
- Caseworker
“What is there to know? Where do I start?”
What we heard
- Young person in care
Marist Youth Care | Care workers Blacktown, Western Sydney District
“Care plans are adult conversations”
What we heard
- Caseworker
What we saw
1. Seems like a lot is left until the last years of care - things could be done earlier
2. Kids not aware they have plans - not meaningful or useful to kid
AwarenessConnect me to the things that can help
me get on with my life
Theory of change, for children
Awareness of what’s out there
Finding and using appropriate supports / services
Better outcomes
CapabilityAs a child in care, help me build capabilities that’ll set me
up for life, so that I can be independent
Kloe | Was in care Broken Hill , Far West NSW District
Theory of change, for children
Developmental experiences in care
Increased life/independence skills, connections, sense of purpose
Better outcomes after care
How does it work?
Create your own care plan
Understand your needs
Receive tailored guidance
Find the right support for you
Create a goal-oriented to-do list
• Empower participation of young people in leaving care planning
• Access to a repository of information and tools to better equip young people when leaving care
• Goal-oriented to-do list to encourage continued engagement and planning
What are the benefits?
The wireframes - what we heard
1. Workers wanted to add games, messaging and incentives
2. Kids wanted it simple 3. Kids ask ‘How is this better than
Google, WhatsApp and Facebook?’ 4. Kids trust people who have been in
their shoes
What next?
Review Build Pilot Evaluate
Additional findings to translate into product design
Tailored content Tone of voice relevant to young people
Search functionThe young person can quickly find the resource or service that they are looking for
Peer to peer advice, Give me content and support services through others who have been through care, so that I feel I can do that too.
Future ambition
• A digital care plan
• Digital resources for children
• A social enterprise run by children and young people in and after care for kids leaving care
platform
ChildStory Platform
Single sign-on
Seamless user experience
Single View eBook Contact Leaving care plan
Field assessment
Patchwork
Practitioners Families
Integrated data
Break
platform
ChildStory Platform
Single sign-on
Seamless user experience
Single View eBook Contact Leaving care plan
Field assessment
Patchwork
Practitioners Families
Integrated data
ContactA simple web application which helps the child, their parents and carers
plan and provide feedback on their contact sessions together
Improving children’s experience of contact sessions by involving and providing guidance and feedback to case workers, birth parents, carers, and children.
Product statement
Tailored Contact Suggestions for families
Guidance around planning a session
Feedback between families and caseworkers
Key features
The challenge we’re tackling
Common Contact Framework Co-design ProjectWestern Sydney, Nepean Blue Mountains & Southern District
Informed by
“Often parents turn up and they simply don’t know what to say. So they say nothing.”
What we heard
- Caseworker
“My caseworkers could really do with resources like this. And for home visits as well as contact”
What we heard
- FACS Team Leader
What we learnt
The differing purposes of contact1. Interim placement 2. Reunification 3. Guardianship with kin 4. Open adoption 5. Parental responsibility to the minister
What we learnt
1. Contact is about working on the connection/relationship between child and birth parent so that it works for the child.
2. Each contact event will involve at some point: child, parent, carer, caseworker
3. Contact is very likely to involve siblings - who may well have multiple placements
4. Contact could involve drivers and contact workers
5. One instance of contact can involve 4-15 people, they all need to be designed for
6. A range of legal professionals also influence decision making around contact at the court stage.
Resources & feedbackHelp me shape contact to work better for children.
True for caseworkers, parents, carers and kids
How does it work?
The parent’s viewIn a case where reunification is the goal
Personalised experience - suggestions are matched to the purpose of contact and families preferences
Plan a contact - parents and kids can shape their sessions
Receive guidance
Provide feedback - creating feedback loops
Keep track of previous sessions
Access to a shared database - caseworkers and families
• Improving child’s experience of contacts and their relationships with significant people in their life
• Parents are given guidance and control to plan a session• Continuous improvement of resources• Creates a feedback loop between families and case
worker
What are the benefits?
What next?
Review Build Pilot Evaluate
Additional contact related tools
Contact logistics
Safe contact
Contact for court
“I need to organise 8 kids, one in wheel chair,across three different carers with two different parents”
Additional contact related tools
- Caseworker
Contact logistics “One contact can take 20hrs
to organise”
- Caseworker
“I want to interact with brothers and sisters, so that I know what they’re up too and feel part of something”
Additional contact related tools
- Parent
Safe onlineContact “I want to keep in touch with
my child more regularly”
- Child
“If a parent makes a dispute, I don’t have any evidence base to turn to. I need to know the baseline for the decisions.”
Additional contact related tools
- Children’s Court Judge
Contact for court
platform
ChildStory Platform
Single sign-on
Seamless user experience
Single View eBook Contact Leaving care plan
Field assessment
Patchwork
Practitioners Families
Integrated data
