Intralife2011_JamesRobertson

Delivering a mobile enterprise

James Robertson, Step Two Designs

Email: [email protected] Twitter: s2d_jamesr

Step Two Designs (www.steptwo.com.au) Europe • May 2011

{ The world has changed }



{ What about staff in our organisations? }

Four types of enterprise mobility


3. Fieldforce automation 4. Desktop replacement

1. Mobile connectivity 2. Mobile productivity


1. Mobile connectivity

  Email   Address book

  Calendar

  Real-time comms, presence awareness   Corporate and operational news


Screenshot provided courtesy of TDC Mobile


  Focus is on knowledge workers   Provide always-available functionality

  Not a desktop replacement

  Very different design approaches   Integrate with device capabilities

2. Mobile productivity


Screenshot provided courtesy of UK Parliament


Screenshot provided courtesy of QUT


  This has been happening for more than a decade   Dedicated, often ruggedised devices

  Single-purpose applications

  Offline synchronisation with back-end systems   Huge productivity benefits

3. Fieldforce automation


  Why is it that senior management get all the cool toys first!?

  Mobile versions of desktop tools

  3G and wi-fi connectivity   Very different from other three scenarios

4. Desktop replacement

Delivering a mobile enterprise


1st PRINCIPLE Don’t deliver a “mobile version” of your intranet



2nd PRINCIPLE Target true mobile and field needs


{ What six things do staff need on their

mobile devices? }


Screenshots provided courtesy of UK Parliament


Screenshot provided courtesy of UK Parliament


Screenshots provided courtesy of UK Parliament


3rd PRINCIPLE Mobile devices are personal devices










4th PRINCIPLE Reach the broadest range of devices




5th PRINCIPLE Have a mobile enterprise strategy


Who and what?

  What are the common tasks for mobile devices?

  Key information needed?

  Enterprise systems?

  One-way or two-way?

  What mobile capabilities should be used?

  Are there key groups of staff with specific needs?

Where?

  Where in Australia must it work?

  What other countries and networks should be supported?

  Will international roaming be supported?


How?

  What devices will be supported?

  Will phones be provided?

  How to gain access?

  In-house developed, or third-party?

  Security?

  Data protection?

When?

  What will be delivered initially?

  Longer-term vision?

  Phased approach?

  How to respond to new devices and capabilities?


How much?

  What is the budget for delivering mobile functionality?

  How will data charges incurred by staff be covered?

Why?

  Business benefits?

  How will these be measured?

  How will core business needs be supported?

  How does mobile support long-term strategic plans?


6th PRINCIPLE Start simple, and target business needs


The Intranet Innovation Awards are now open for entries: www.steptwo.com.au/iia

It’s free to enter, and your chance to win a lovely glass trophy!

(Closing date is May 31)


James Robertson, Step Two Designs

  Email: [email protected]

  Twitter: s2d_jamesr

  Website: www.steptwo.com.au

  Blog: www.steptwo.com.au/columntwo

  Articles: www.steptwo.com.au/subscribe

Technology

Intralife2011_JamesRobertson