2. Agenda WhatisCrucialConversation(CC)?
StrategiesforManagingCC DemoofCC RoleplaysandAnalysis Role plays
and Analysis SpecificTipsforManagingCC CrucialConversations No Tact
Opposing Views Avoid Choose to Have Crucial Conversations Tactful
High Stakes Strong Emotions www.symindia.com 2
3. BuildingBlock Accept Status Challenge Quo BacktoIndia B k t
I di www.symindia.com 3
4. StatutoryWarning!! Roleplaysareusuallyexaggerated to con e a
message conveyamessage Both PersonalandProfessionalcontexts areused
Plsdontgetstucktothesituationitself; FocusontheLearning Roleplay
BacktoIndia MaluandSanathliveintheUSwiththeir t hild
twoyoungchildren SanathwantstosettledownintheUS
MaluwantstorelocatetoIndiaforgood SanathandMaluareinaConversation
www.symindia.com 4
8. Algorithm HostileSituation StickAround
AskPermissionandthenShoot ExpressOwnershiptoCommonObjectives
IgnoreProvokingStatements BalanceDataandEmotion B l D dE i
SeekFeedback KeyConcepts Feelings Feelings Emotions Ego Esteem
www.symindia.com 8
9. eMotions Weak Strong P i Passion Calm Positive Excitement +
Comfort Patience Love Pride Frustration g Anger ve Negativ
Indifference Fear - Disappointment Vengeance Guilt (*) Value
Conflicts CostCutting C t C tti www.symindia.com 9
10. Summary WhatisCrucialConversation(CC)?
StrategiesforManagingCC DemoofCC RoleplaysandAnalysis Role plays
and Analysis SpecificTipsforManagingCC QuestionsandAnswers We will
take ALL questions at WewilltakeALLquestionsat theEndoftheDay FULL
SESSION ChitsarebeingDistributed At the End PassitontoourVolunteers
HelpustoStructurethe Responses www.symindia.com 10
