What are brands doing on twitter

1. Listening

2. Helping

3. Talking

4. Selling

What are brands doing on twitter

“On twitter they can complain or praise. And we can use it as a way to gauge how people are feeling”.

Anamaria Irazabal, Marketing Director, Pepsi

1. Listening

2. Helping

3. Talking

4. Selling

What we want to do on twitter

Eurostar learned why this is important

How O2 is using twitter to listen

twitter can help turn a bad situation …

1. Listening

2. Helping

3. Talking

4. Selling

What we want to do on twitter

… into a good one

1. Listening

2. Helping

3. Talking

4. Selling

What we want to do on twitter

How O2 is using twitter to talk

1. Listening

2. Helping

3. Talking

4. Selling

What we want to do on twitter

$6.5

million in

sales

How O2 is using twitter to sell

How O2 is using twitter to sell

How O2 is using twitter to (almost) sell

1. Don’t be sneaky

2. It’s ok to say sorry

3. Be careful what you tweet

A few trap doors to watch out

for

You’ll just get found out

You’ll just get found out

1. Don’t be sneaky

2. Be careful what you tweet

3. It’s ok to say sorry

A few trap doors to watch out

for

1. Don’t be sneaky

2. Be careful what you tweet

3. It’s ok to say sorry

A few trap doors to watch out

for

While we’re a 130 year old humanitarian organization,we’re also made of up human beings.

This is Kevin Smith

He has 1,762,436 followers

www.kevindunne.blogspot.com