CURS 4.Anul 3.IE.ppt

8/16/2019 CURS 4.Anul 3.IE.ppt

1/19

BUSINESS COMMUNICATION

3rd year/ IE – Course 4


2/19

Business Ethics and Communication

1. What is “ethics” and “business ethics”?

2. Unethical behaior in business3. !an"ua"e and discri#ination

4. Ethical dile##as


3/19

1. What is “ethics” and “business

ethics”?

Ethics – learning what is right or wrong, and then

doing the right thing – alues – #oral alues –

res$ect% honesty% &airness% res$onsibility 'state#ents

around ho( these alues are a$$lied are called

#oral or ethical $rinci$les)*

Business ethics – knowing what is right or

wrong in the workplace and doing what is rightin regard to effects of products / services and in

relationships with the stakeholders;


4/19

Codes o& ethics

Ethics co##ittees

+olicies and $rocedures

Ethics trainin"


5/19

,alues

- onesty

- ruth

- 0airness- Inte"rity

the only (ay to succeed in business


6/19

ain" decisions based on the needs o&

e#$loyees% custo#ers% staeholders and theco##unity re5uires a "ood leader.

What do good leaders do in order to achieve

ethical standards?


7/19

On-the-jo ethical conflicts

- !onflict of interest

- "o#alt# vs$ %ruth

- &onest# vs$ 'ntegrit# - Whistlelowing


8/19

. Unethica! Beha"iou# in Business

Whist!eb!o$in% is the ter# used to de&ine an

e#$loyee6s decision to disclose in&or#ation to an

authority &i"ure 'boss% #edia% "oern#ent o&&icial)*

7u#$in" o& to8ic (aste

,iolatin" la(s about hirin" and &irin"

,iolatin" la(s about (or$lace sa&ety ,iolatin" health la(s (hich lead to docu#ented

illness and een death


9/19

When should an e#$loyee blo( the (histle?

When should he/she ee$ 5uiet?9uidelines &or (histleblo(in":

- a"nitude o& conse5uences

- +robability o& e&&ect- e#$oral i##ediacy

- Concentration o& e&&ort


10/19

Corru$tion

;ribery Industrial es$iona"e

;lac#aret sales

Creatie accountin"7iscri#ination


11/19

&. 'an%ua%e (isc#imination

(irect discri)ination – is treatin" one

$erson less &aourably than another becauseo& $articular attributes: race% colour% se8%

se8ual $re&erences% a"e% disability% #edical

record% #arital status% $re"nancy% &a#ily

res$onsibilities% cri#inal record% trade unionactiity% $olitical o$inion% reli"ion% social

ori"in% etc.


12/19

'ndirect discri)ination – is treatin"

eeryone the sa#e but in a (ay that ends u$bein" un&air to a s$eci&ic "rou$ o& $eo$le.

'(hen the desi"n o& a (or$lace $reents a

$erson (ith a disability &ro# accessin" the

e5ui$#ent needed to do the


13/19

'an%ua%e and a%e) ne"atie attitudesto(ards older $eo$le (ho are o&ten seen asbein" ri"id in their ie(s% unable to learn ne(thin"s*

attitudes to(ards a"e

are conditioned by the ra$id technolo"icalchan"es tain" $lace in our society '$eo$le$ast the a"e o& 4= are dee#ed to be nolon"er e#$loyable)*


14/19

'an%ua%e and cu!tu#a! di"e#sit*)

racis#

>tereoty$in" in s$eain" and (ritin" – #eans attributin"$articular characteristics 'te#$era#ent% acade#ic $otential%lin"uistic abilities% cultural $ractices – to all #e#bers o& anassu#ed "rou$):

Coloured – alludes s$eci&ically to sin colour

n alternatie a$$roach (ould be to e#$hasi@e "eo"ra$hicalori"in or cultural bac"round and use ter#s as Afro-Caribbean%or o& South Asian ori"in or o& African ori"in.


15/19

'an%ua%e and disabi!it*) (hen s$eain"

or (ritin" to or about $eo$le (ith disabilities%$ositie attributes are all too o&ten

oerlooed.

Handicapped, mentally deficient, slow learner

A wheelchair user is not con&ined to or bound totheir (heelchair% it is an aid to their #obility

and &reedo#.


16/19

'an%ua%e and %ende#) the socalled

"eneric ter#s he and man 'alon" (ith menand +man) are still heard and read across a

ran"e o& (or$lace settin"s: all businessmen

Alternatives are aailable: ,eo,!e or human

bein%s instead o& man or the* instead o&"eneric he.


17/19

-. Ethica! (i!emmas

What $ou!d *ou do???

custo#er ased &or a $roduct &ro# our

co#$any today. &ter tellin" hi# our $rice% hesaid he couldn6t a&&ord it. I no( he could "et

it chea$er &ro# a co#$etitor. >hould I tell hi#

about the co#$etitor – or let hi# "o (ithout

"ettin" (hat he needs? What should I do?


18/19

&ello( e#$loyee told #e that he $lans to

5uit the co#$any in t(o #onths and start ane(


19/19

Aou (or in the 5uality control diision o& a

co#$any. Aou hae re

Documents

CURS 4.Anul 3.IE.ppt