Developing The HR Business Partner Approach to Reflect The Increasingly

Commercial Environment

Open Space Workshop

• Introductions

• Setting the Scene.

• What Next Discussion

• Feedback

Ask Yourselves………

• On a scale of 0 – 10, how effective is your HRBP approach to reflect your commercial environment?

• Taking into account our findings and your stakeholder expectations, what’s working well?

• How might you develop this approach further?

Future Challenges… a defining moment

for the future of the public sector

Public and Private Sector

Commercial

1. Cost Management

2. Agile and flexible organisations

3. Growing the market

4. Increased productivity

5. Increased customer focus

6. Digital transformation

Stakeholder Expectations of HR

Business Partners

PRIVATE SECTOR

Best Fit Solution

Understand the bottom line

Commercially astute

Think Business First

Understand Risk

COMMON THEMES

Understand the

business

Pace & Flexibility

Meaningful data /

analytics

Understand the impact of

decisions

Commercial Mind-

Set

Brokering effective

relationships

Context savvy

People Management expert

PUBLIC SECTOR

Seeking best practice

Outcome focussed

Commercial mind-set

Ability to translate

policy/process

Less risk averse

Skills & Behaviours of a HRBP.

Driven to Deliver

Understands the Business

Commercial & Financial

Acumen

Added Value/ROI

Decisive Thinker

Skilled Influencer

Personally Credible

Collaborative

Courage to Challenge

Strong relationship

Builder

HR Expert

How HR Business Partners

Add …..

• Business savvy

• Context savvy

• Good insight, metrics and analytics

• Credible activist

• Business filter

How Do We Get There?

• Think Business 1st, HR 2nd

• Working on the shop floor

• Commercial acumen

• Financial responsibility

• Networking

• Data / metrics

• Multi-discipline projects

• Know your Brand

• Career path

• Role profile

• Alignment of HR

Business 1st, HR 2nd.

Outcome rather than process

Simplified paperwork

Flexibility

Management Information Dashboard

46

17 19

62

54

83 81

38

0

20

40

60

80

100

120

Community Services Education & Learning Public Health Transport & Economy

Gender Profile by Business Unit (%)

Male Female

1%

9%

14%

23% 35%

11%

7%

Transport & Economy - Age Bands

Under 20

20 - 29

30 - 39

40 - 49

50 - 59

60 - 64

65 or over

HRBP Role Profile EXPERIENCE

* Considerable experience of building effective working relationships with key stakeholders…(internal and external) to enable opportunities and outcomes.

* Substantial experience of delivering measurable performance results..

* Influencing and achieving buy in to ideas and actions at a senior level.

* HR best practice theory applied….. Major change initiatives..

INSIGHTS, METRICS & ANALYTICS

* Use of insight, trend analysis and contextual understanding organisationally and nationally to instigate strategic direction

* Solving problems and identifying creative and innovative solutions within financial and organisational constraints.

* Significant experience of using project management tools and techniques..

SKILLS & ABILITIES

* Expert ability to inspire the confidence of leadership teams – personal credibility.

* Strong commercial acumen.

* Ability to interpret and anticipate trends affecting the organisation..

* Ability to work with and analyse data.. allowing for informed decisions and shaping future direction.

Alignment of HR & OD Operating Model

Strategic Workforce Effectiveness HR & OD Service & Commissioning

Shape, influence and set direction for WCC workforce strategies

Design solutions to drive workforce effectiveness

Trusted partners consult with Senior leaders to diagnose needs, develop Directorate level

Workforce strategies and oversee implementation/monitor performance vs plans

HR/OD Governance, Performance & Programme reporting, Comms/Marketing, Customer feedback,

Business Support. Commissioning Management

Efficiently execute strategic & operational plans with customers. Delivery of Core products,

processes & advice through appropriate channels

Self Service

Help Desk

Delivery Teams

Commission

Business Partner HR & OD Delivery

Fee

db

ack

Feedback

Feedback

Feed

back

Performance Leadership One HR & OD

Fully integrated and co-dependant – cannot operate without all elements being fulfilled

This is what the businesses are saying!

Solution focussed and understands that hard facts are important in business decisions

Service Manager – Neighbourhoods Directorate

“Enabling, supporting and challenging managers and

directors to horizon scan the big people issues so that we

can remain relevant and achieve the best outcomes for

the public we serve“ Director Commercial &

Change

"As a commissioning authority, we absolutely need our HRBP's to operate with a commercial mind-set. It is a non negotiable competence for the HRBP role here in Worcestershire. "

Ask Yourselves………

• On a scale of 0 – 10, how effective

is your HRBP approach to reflect

your commercial environment?

• Taking into account our findings and

your stakeholder expectations,

what’s working well?

• How might you develop this

approach further?

HRBP Open Space Workshop