The Technology Advantage withThe Technology Advantage withThe Technology Advantage with Innovative Software

The Technology Advantage with Innovative Software

Presented by Amy LenzPresented by Amy Lenz

Who is Innovative Software?Who is Innovative Software?Who is Innovative Software?Who is Innovative Software?

A Technology Service Provider

Enhancing business performance Enhancing business performance

Optimizing your use of technologyOptimizing your use of technologyp g y gyp g y gy

Increasing your productivityIncreasing your productivity

Providing a highly skilled teamProviding a highly skilled team

Emphasizing responsivenessEmphasizing responsiveness

Keeping your costs down.Keeping your costs down.

We have a reputation for taking excellent care of our customers.

Our customers trust us to recommend the solution that is best for them.

History of Innovative SoftwareHistory of Innovative SoftwareHistory of Innovative SoftwareHistory of Innovative Software

Established in 1993 by Amy LenzEstablished in 1993 by Amy Lenz

L t d i B ttl C k t th Hi t i S lli D i BL t d i B ttl C k t th Hi t i S lli D i BLocated in Battle Creek at the Historic Sullivan Dairy Barn.Located in Battle Creek at the Historic Sullivan Dairy Barn.

Began by providing network support and programmingBegan by providing network support and programmingfor Post Cerealsfor Post Cerealsfor Post Cereals. for Post Cereals.

Remained focused in these areas but have increased theRemained focused in these areas but have increased thebreadth and depth of services we offerbreadth and depth of services we offerbreadth and depth of services we offer. breadth and depth of services we offer.

Increasing number of customers through personal referralsIncreasing number of customers through personal referrals

Advantages to Working with ISSAdvantages to Working with ISS

Proven TrackRecord Work to Reduce

Your CostsYour Costs

Improve Operations

We Take responsibility

According to Our CustomersAccording to Our Customers

“I ti S ft h t k IT t t l l ”“I ti S ft h t k IT t t l l ” J ffJ ff“Innovative Software has taken our IT support to a new level.” “Innovative Software has taken our IT support to a new level.” Jeff Jeff Roller, Battle Creek Chamber of CommerceRoller, Battle Creek Chamber of Commerce

“The support that Innovative Software provides is priceless”“The support that Innovative Software provides is priceless” TomTomThe support that Innovative Software provides is priceless The support that Innovative Software provides is priceless Tom Tom Beaver, GLMIBeaver, GLMI

“We used to wait days for support, now most problems are solved “We used to wait days for support, now most problems are solved e used to a t days o suppo t, o ost p ob e s a e so ede used to a t days o suppo t, o ost p ob e s a e so edimmediately through remote support. I can’t say enough good immediately through remote support. I can’t say enough good about ISS” about ISS” Jim Gasaway, Gasaway InvestmentsJim Gasaway, Gasaway Investments

“ISS knows what they are doing. They are on the forefront of “ISS knows what they are doing. They are on the forefront of technology. I usually ask for some things that most people are technology. I usually ask for some things that most people are not doing and they always come back with a proposal.” not doing and they always come back with a proposal.” Steve Steve Kelly, Kraft FoodsKelly, Kraft Foods

Today’s Business Challenges

Make better decisions …fasterExecutive Demands

InMake better decisions …fasterDo more work …with smaller teams

Drive more value from partnershipsEnsure compliance

ce C

osts

ncrease Re

Increase customer satisfactionDrive more value from partnerships

Collaborate across organizational boundariesRed

ucevenues

B i Cli t• Increased Opportunities• Fewer workers

Business Climate

• Competitive pressures• Dependence on Technology

Increase Security

Technology Advantage ProgramTechnology Advantage Program

R dR d

Designed toDesigned to

ReduceReduceDowntimeDowntime

Align with your Align with your business goalsbusiness goals

Comprehensive Comprehensive SupportSupport

OptimizeOptimizeProductivityProductivity

Take yourTake yourWorries awayWorries away

IncreaseIncreaseSecuritySecurity

Anticipate futureAnticipate futureneedsneeds

Reduce costsReduce costsneedsneeds

The Program in a NutshellThe Program in a Nutshell

You get total network care throughYou get total network care through

A Flat Rate Fee system keeps costsA Flat Rate Fee system keeps costs

You get total network care through You get total network care through a single providera single provider

A Flat Rate Fee system keeps costs A Flat Rate Fee system keeps costs predictablepredictable

You have an entire IT department at your You have an entire IT department at your fingertipsfingertips

Services: Services:

• Monitoring & Alerting

• Unlimited Remote Support

• Security Reviews

• Daily Backup Verifications

• Server testing, tuning & Optimization

• Workstation Installation & Maintenance

• Monthly Backup testing

• Firewall ManagementWorkstation Installation & Maintenance

• Workstation Inventory

W k t ti P h Pl i

Firewall Management

• Antivirus and Antispyware Audits

V d M t• Workstation Purchase Planning • Vendor Management

More Services: More Services:

• Disaster Recovery Planning

• General Technology Planning

• Software License Management

• Network Diagramming

• Detailed Trouble Tickets

• Modification Logs

• Annual Review

• Financial AnalysisModification Logs

• Detailed Network Documentation

Financial Analysis

• Policy Development

Vendors & Technologies: Vendors & Technologies:

• Microsoft

• Citrix

• Server Virtualization

• SharePoint Customization

• Symantec

• Trend Micro

• Web based programming

• Database managementTrend Micro

• HP, Dell, IBM

Database management

• Server Hosting

Current CustomersCurrent Customers

Kraft Foods, 15 yearsKraft Foods, 15 years Eaton, 12 yearsEaton, 12 yearsElzingaElzinga VoelkersVoelkers, 12 years, 12 years Gerber Foods, 10 yearsGerber Foods, 10 yearsBattle Creek Math & Science 10 yearsBattle Creek Math & Science 10 years Barker Manufacturing 8 yearsBarker Manufacturing 8 yearsBattle Creek Math & Science, 10 yearsBattle Creek Math & Science, 10 years Barker Manufacturing, 8 yearsBarker Manufacturing, 8 yearsGHS Strings, 7 yearsGHS Strings, 7 years Jessup Group Accounting, 7 yearsJessup Group Accounting, 7 yearsCrooks Plumbing, 7 yearsCrooks Plumbing, 7 years StetlerStetler VanderveerVanderveer Realtors, 7 yearsRealtors, 7 yearsFranklin Iron & Metal, 6 yearsFranklin Iron & Metal, 6 years Union Pump, Union Pump, 6 years6 years, y, y p,p, yyBurnham Brook, 6 yearsBurnham Brook, 6 years Battle Creek Unlimited, 5 yearsBattle Creek Unlimited, 5 yearsMumford Mumford SchubelSchubel law offices, 5 yearslaw offices, 5 years Advanced Gynecology 4 yearsAdvanced Gynecology 4 yearsLifespan, 4 yearsLifespan, 4 years Hoffman Brothers, 4 yearsHoffman Brothers, 4 yearsDayoneDayone Family Health, 2 yearsFamily Health, 2 years BehnkeBehnke Logistics, 2 yearsLogistics, 2 years

These are steady customers who trust our services

Why ISS?Why ISS?Why ISS?Why ISS?

Proven Results

Highly Skilled Team

100 % Customer Stable

CompanyQuick

Response

Flat Rate Fee

Results Team Satisfaction Company Response

Proactive

Next StepsNext StepsNext StepsNext Steps

Free Network AssessmentFree Network AssessmentRecommendations based on your situationRecommendations based on your situation