TQM . JURAN CONTRIBUTION

7/28/2019 TQM . JURAN CONTRIBUTION

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Dr.K.Baranidharan

Present by


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TOTAL

QUALITY

MANAGEMENT

TQM213 July 2013


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Joseph Moses Jurans Trilogy

Presented by

Dr.K.Baranidharan


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About : Joseph M. Juran Born Romania December

24, 1904, emigrated toAmerica in 1912.

Graduated fromMinneapolis South High

School (1920) Bachelor's degree in

electrical engineering fromthe University ofMinnesota (1924)

Contribution in the field ofmanagement, particularlyquality management

Founder of the consultingfirm of Juran Institute,Inc.


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1951 published quality control

hand book

Juran has authored 100s papersand 12 books

Juran has been awarded 30

medals and fellowships worldwide.


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JURAN CONTRIBUTION

Jurans Contributions Can Be Studied

Under The Following Six Topics.

1. Internal customers

2. Cost of Quality

3. Quality Trilogy

4. Jurans 10 steps

5. Breakthrough concept


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1.INTERNAL CUSTOMER

The customer was not just the

end customer and that each

person along the chain has aninternal customer.

Each person along the chain,

from product designer to finaluser, is a supplier and a

customer.


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The person will be a process,

carrying out some transformation oractivity.

Juran maintained that at each

stage was a three role model.

Supplier Process Customer


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2.COST OF QUALITY Juran classifies the cost of quality into three

classes are:

1. Failure costs:- Scrap, rework, corrective

actions, warranty claims, customer

complaints, and loss of customer.

2. Appraisal costs:- Inspection, complianceauditing and investigations.

3. Prevention costs: Training, preventive

auditing and process improvementimplementation.

Juran demonstrated the potential for

increased profits that would result if the cost

of oor ualit could be reduced.


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Introduction

Quality Quality means those features of products

which meet customer needs and therebyprovide customer satisfaction

Quality means freedom from deficienciesfreedom from errors that require doing workover again (rework) or that result in fieldfailures, customer dissatisfaction, customerclaims, and so on

In this sense, the meaning of quality isoriented to costs, and higher quality usuallycosts less


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J.M. Jurans Trilogy

Developed the idea of trilogy Quality Planning Quality Improvement Quality Control

Trilogy shows how an organization canimprove every aspect by betterunderstanding of the relationshipbetween processes that plan, control and

improve quality as well as businessresultsIn 1951, the first edition of Juransquality control handbook was published


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How To Manage For Quality: TheJuran Trilogy

To attain quality, it is well to begin byestablishing the vision for theorganization, along with policies and goals

Managing for quality makes extensive useof three such managerial processes: Quality Planning Quality Control

Quality Improvement These processes are now known as the

Juran trilogy


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Quality Planning Establish quality goals

Identify who the customers are

Determine the needs of the customers Develop product features that respond to

customers needs

Develop processes able to produce theproduct features

Establish process controls; transfer the plansto the operating forces


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Quality Control Evaluate actual performance

Compare actual performance with qualitygoals

Act on the difference

Choose units of measurement

Choose control subjects (what to control)

Interpret the difference (actual vs standard)


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Quality Improvement

Prove the need Establish the infrastructure

Identify the improvement projects

Establish project teams

Provide the teams with resources, training,and motivation to:

Diagnose the causes Stimulate remedies

Establish controls to hold the gains

10 STEPS f lit i t


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10 STEPS of quality improvement 1. Build awareness of the need and opportunity for

improvement

2. Set goals for improvement

3. Organise to reach the goals

4. Provide training

5. Carry out projects to solve problem 6. Report progress

7. Give recognition

8. Communication result 9. Keep score

10. maintain momentum by making annual

improvement part of the regular systems androcess of the com an .


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BREAKTHROUGH

CONCEPT Like Deming cycle, jurans

breakthrough concerns itself with

the product/service life cycle.

In essence, this splits it up into two

areas :

journey from symptom to cause

and journey from cause to

remedy.


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Dr.K.Baranidharan

THANK YOU

Documents

TQM . JURAN CONTRIBUTION