Juran Final

7/29/2019 Juran Final

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Juran’s Contribution toTotal Quality Management



Presented By :

Rupali Adhangale 01

Sangita Kokane 19

Neelakshi Kushwaha 22

Nikita Mahire 69

Trupti Yadav 82

Archana Kharat 88

Meghana Sonar 91



What is TQM ?

Is a set of management practicesthroughout the organization.

Geared to ensure the organizationconsistently meets or exceedscustomer requirements.

Through the continualimprovement of the quality of theproducts, services, people,processes, and environments.



Introduction About Juran

Joseph M. Juran was born in Brailia,Romania in December 24,1904.

In 1924, Joseph graduated from the

University of Minnesota with a B.S. inElectrical Engineering.

Emperor Hirohito recognized Juran’s

contribution to the development of Japan’s quality control and was honoredwith the highest award.



According to Juran…

Juran defines quality as "fitness for use”

Juran goes on further to quantify "fitnessfor use" in two different categories :

1. Product features that meet customerneeds

2. Freedom from deficiencies



Juran : Quality Trilogy

Managing for quality consists of three basic quality-oriented processes :

Quality Planning, Quality Control,

Quality Improvement.



Quality Trilogy

The role of quality planning is to design aprocess that will be able to meet establishedgoals under operating conditions.

The role of quality control is to operate andwhen necessary correct the process so thatit performs with optimal effectiveness.

The role of quality improvement is to deviseways to take the process to unprecedentedlevels of performance.



Juran Trilogy 1. Quality Planning

Quality planning stems from aunity of purpose that spans allfunctions of an organization.

The subject of planning can beanything.

Eg : An engineering process fordesigning new products, aproduction process for makinggoods, or a service process forresponding to customer requests.



Quality Planning Quality Planning involves :

– Identifying customers, both internal and external

– Determining their needs

– Specifying the product features that satisfy

those needs at minimum cost.

– Designing the processes that can reliablyproduce those features.

– Proving that the process can achieve its goals

under operating conditions.



Juran Trilogy2. Quality Control

The process of managing operationsto meet quality goals.

The process of Quality Controlinvolves:– Choosing control subjects

– Choosing units of measurement

– Establishing a measurement procedure

– Measuring

– Interpreting differences between measurement andgoal.

– Taking action to correct significant differences



Juran Trilogy3. Quality Improvement

Assuming the process is undercontrol, any waste that occurs

must be inherent in the designof the process.

The object of qualityimprovement is to reducechronic waste to a much lowerlevel.



Ten Steps to QualityImprovement

1. Build Awareness of need and opportunity forimprovement

2. Set goals for improvement

3. Organize to reach goals

4. Provide training

5. Carry out projects to solve problems



Ten Steps to QualityImprovement

6. Report Progress

7. Give Recognition

8. Communicate Results

9. Keep Score

10. Maintain Momentum by making annualimprovement part of the regular systems andprocesses of the company



Examples

MOTOROLA -- (reduced defects inmanufactured products)

SHELL -- (41% maintenance cost reduction)

DUPONT -- (reduced cost, increase salesand working capital; $175,000 pre-taxearnings)

Government Agencies -- (e.g. U.S. Customsincreased promptness of service forpassengers moving through border

crossings)



Conclusion Joseph M. Juran has led a life of success and

accomplishments.

Using his intelligence and dedication Juranchanged himself from a poor Romanianimmigrant into a world renowned quality control

expert.

He has had a varied successful career as anengineer, as a writer, as an educator and as aconsultant.

Juran has been called the “father” of quality, aquality “guru” and the man who “taught qualityto the Japanese.”



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Juran Final