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Chapter 1

BusinessCommunication

Foundations

1

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Chapter 1 Krizan Business Communication 2005 2

Businesscommunication is a

transactional give-and-take relationship

between sender andreceiver.

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Chapter 1 Krizan Business Communication 2005 3

Get jobs and promotions

Be productive

Effective businesscommunications help

people to

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Chapter 1 Krizan Business Communication 2005 4

Communicationshelp individuals to

Provide leadership byrelating well to others

Assure organizationssuccess

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Chapter 1 Krizan Business Communication 2005 5

Successful businessesmust foster excellent

communication skills

Within their organization

Between theirorganization and outsidesources

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Chapter 1 Krizan Business Communication 2005 6

Successful business

communication

includes:

Receiver understanding

Receiver response

Favorable relationshipOrganizational goodwill

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Businesses send andreceive different types

of messages:

Internal and external

Formal and informal

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Chapter 1 Krizan Business Communication 2005 8

Internal businesscommunication flows:

Vertically

Horizontally

Through a network

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Chapter 1 Krizan Business Communication 2005 9

External communicationflows between:

A company and outside

groups

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Chapter 1 Krizan Business Communication 2005 10

Formalcommunication

can bewritten or

oral.

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Informalcommunication can

be business or

non-business

related.

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Components ofcommunication

process model are

Sender

Message

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More components

Receiver

Feedback

Barriers

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Chapter 1 Krizan Business Communication 2005 14

The CommunicationProcess Model

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Role of messagesender includes:

Selecting message typeAnalyzing receiver

Encouraging feedback

Removing barriers

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Message receivermust:

Listen and read carefully

Be open to differentsenders

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Chapter 1 Krizan Business Communication 2005 17

Message receivershould

Take notes

Provide feedback

Ask questions

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Chapter 1 Krizan Business Communication 2005 18

Message senderassures feedback by

Asking for response

Assisting receiver torespond

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Chapter 1 Krizan Business Communication 2005 19

Barriers interferingwith communication

are

Word choice and

grammar

Message appearance

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Other barriers are

Sender appearance

Cultural bias

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Which of these

concepts could youapply to your own

career goals?