ISO9001 July - August 2011 Faentia Consulting S.r.l. ∙ via Firenze, 3 ∙ 48018 Faenza (RA) 1

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TECH-DOCS SURVEY

I. T. DEVELOPMENT FOR THE MANAGEMENT OF TECHNICAL DOCUMENTATION

July - August 2011Faentia Consulting S.r.l. ∙ via Firenze, 3 ∙ 48018 Faenza

(RA)www.faentia-consulting.com

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Survey. Method: two-step e-mail

The following survey is an integrating part of a research project by Faentia Consulting Srl.

Our goal is to get to know the degree of IT development within companies and their technical documentation needs toward the implementation of a more advanced and interactive system. By answering the following survey you will contribute to our research project and at the same time you will help your own company receive a better service.

As soon as the data will have been processed, you will be informed of the survey's results.

The questions foresee both open and closed answers. In case of open questions you will be able to express a detailed opinion.

Answering the survey will require about 4 minutes.

In order to answer the survey please click on the link below.

Click to start the survey

Thank you for your co-operation!

Sample:

Initial sample:n = 477

Final sample:n = 335

Answersn = 72

(21,5%)www.faentia-consulting.com

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1. Which O.S. (Operative System) do you use mostly?

Answers (more than one accepted)

Windows

Mac

Linux

Other (specify …..)

www.faentia-consulting.com

2 responders use only Mac; all the others use Mac or Linux in association with Windows

Windows

66

Mac

10

Linux 5

Other 1

Operative System

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2. What kind of hardware(s) do you have at your disposal?

PC Mac

iPho

neiP

AD

Other

0

10

20

30

40

50

60

7066

12

19

48

Hardware Answers (more than one accepted)

PC

Mac

iPhone

iPAD

Other: ………


Only Mac 0r iPhone: n = 2. Other: Blackberry (n=1), N0kia (n=2), Smartphone (n=2)

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3. Within your company is there a person of reference as far as IT is concerned?

Yes90%

No10%

Person of reference for IT within the

CompanyAnswers

Yes

No


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4. How do you consider the average IT competence of staff in your company?

Poor7%

Average31%

Good53%

Execellent9%

IT Competence of company Staff

Answers

Nil

Poor

Average

Good

Excellent


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5. How do you evaluate the average IT competence of technicians (line operators, assemblers, maintenance operators, workshop technicians etc.) in your Company?

NilPo

or

Aver

age

Good

Exec

el...

0

5

10

15

20

25

30

0

12

27

22

4

IT competence of Technicians

Answers

Nil

Poor

Average

Good

Excellent


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6. How is your company's IT training organized?

Within the Company

55%

Outside the Company

30%

On-line

8%

Webcast

1% Other7%

IT Training Answers

Within the Company

Outside the Company

On-line

Webcast

Other (indicate which... )*


* No training (n = 2), self-made (n = 2), only in particular cases (n = 1), not specified (n = 1)

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7. Have you considered the possibility of providing your technicians with portable devices (e.g. touchscreen tablets - iPad - or other devices - iPhone / Blackberry) to consult technical documentation?

8. If yes, which?

Devices Number of

answers

iPhone 13

Blackberry 13

iPAD 7

Smartphone 1

PC 6

Touchscreen Tablets 6

Other 1

None 1

Answers

Yes = 41 (58,6%)

No = 29 (41,4 %)

Describe


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9. Which is the average megabyte size of the files that you use most frequently?

≤ 10 Mbytes55%

> 10 Mbytes45%

Average size of Files

Answers

Up to 10 Megabytes

More than 10 Megabytes


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10. Which format do you use mostly?

doc

29%

pdf34%

xls

24%

other

13%

Files formatAnswers (more than one accepted)

.doc

.pdf

.xls

altro …


• dwg (n = 9)• solidworks (n =

2)• ppt (n = 1)• ai/tif/psd (n = 1)• jpg (n = 1)• multimediale (n

= 1)• iges/step (n=1)

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11. Do you use any on-line filing system?

Yes

68%

No32%

On-line filing system

Answers

Yes

No


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12. If yes, which of the following?

Ftp space44%

Yousendit5%Dropbox

10%

Intranet39%

Other2%

On-line filing system

Answers (more than one accepted)

Ftp space

Yousendit

Dropbox

Intranet

Other (indicate which…)*


* server (n = 1)

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13. With specific reference to T echnical Documentation (User Instructions and Maintenance, Operative Procedures, etc.) do you think it would be important to go from a technical paper documentation to a digitalized and interactive technical documentation?

Yes89%

No11%

Think important a digitalized/interactive technical

documentation

Answers

Yes

No


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ANALYSIS OF RESULTS


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1. Comments


• Almost all responders (96% ) have Windows as operative system

• Almost all participants use a PC; 4% only iPhone or Mac. However 50% of those that use a PC also have at their disposal “Apple” based device(s) (Mac, iPhone, iPad)

• 56% of responders want to equip with portable devices in the future (about half of them will choose a Mac, the other half Blackberry or others)

• The great majority (87%) of participants have a person of reference for IT within their Company

• As a whole, the average IT competence of technicians is positively considered (in 76% of cases the estimate is between average and excellent)

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2. Comments


• Only in a minority of cases (10%) a Company’s IT training is not reported; however, in more than 50% of positive answers the training is a “within Company training”

• 41% of responders utilize large dimensions files (>10 Mbytes), equally distribuited among the commonest types of formats (doc, pdf, xls; it is of notice that 17% use a dwg format)

• Almost half (41%) do not have on-line filing system(s); if available, the most reported systems are Intranet or ftp space (some users report Dropbox or Yousendit)

• The great majority of responders (86%) state that a digitalized and interactive technical documentation is more desirable than the classical paper documentation

Documents

ISO9001 July - August 2011 Faentia Consulting S.r.l. ∙ via Firenze, 3 ∙ 48018 Faenza (RA) 1