November, 2015

Social Media ConnectionThe Top 16 Mobile Brands on Facebook & Twitter

Introduction – The Increasing Relevance of Social Customer Service

Key Findings

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http://www.talkwalker.com/

T-Mobile & AT&T Enjoyed the Highest Levels of Attention

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Telecom Italia and U.S. Cellular Were the Most Responsive

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What Works: Product News Drive Online Buzz

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What Works: Product News & Sponsorship Activity Generate Positivity

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What Doesn’t Work: Forget About Offline

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http://www.talkwalker.com/

AT & T

http://www.talkwalker.com/

T-Mobile Dominates the Twittersphere – For Another Reason

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What Works: Product Related News

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What Works: A Touch of Humour

What Works: Power of Apology

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What Works: Innovative Campaigns.. & Free Food!

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http://www.talkwalker.com/

SFR

Conclusion

Photo Credits

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