ONE STOP SHOPPalle Samagra Seva Kendram

Digital Telangana

• One stop providing a vide variety of services at the GP level– MeeSeva about 60 services– e-Panchayat Services- property tax, UBD etc,– Financial Services – Banking and Insurance– Pensions, EGS and other DBT payments

• Many other citizen services can be offered• Immense scope for expanding activities• Grievance Redressal Mechanism for the government• Could be used as WIFI hot spots making intenet

available in the villages

OSS – Service

Existing BC of Banks

• Driven by RBI – financial inclusion

• Very low Cash credit limit ranging from Rs. 5000/ to 10,000 per day

• More than often the BC is made to sit at the branch level as an additional staff to cope up with bank related work

• Objectives not fully realized

• Limitations on cash credit limit

4

OSS KIOSK

MeeSeva Services Gateway

SECR

INTERNET

Revenue

Registration

Civil Supplies

Agriculture

UBD …..

Citizen Service Delivery

Existing Scenario Mee Seva

5

Operator

Panchayat Raj & Rural Development Departments

INTERNET

NREGA

Pensions

Property tax

UBD …..

Existing Scenario ( PR & RD)

Citizen Service Delivery

6

Banking Correspondent

Stree Nidhi

INTERNET

Banking

Existing Scenario ( Stree Nidhi)

OSS

7

OSS KIOSK

MeeSeva Services Gateway

INTERNET

Revenue

Registration

Civil Supplies

Agriculture

UBD …..

Citizen Service Delivery

Panchayat Raj Department

Rural Development Department

Stree Nidhi

Functional Architecture of OSS – integration of

services

APOnlineSCA

INTERNET

OSS Integration with Service Providers

H/W INFRASTRUCTURE for OSS

9

OSS Infrastructure Servers Requirement Details

S.No. Servers Assigned Hardware Configuration Software

1Application Server –

Production

8 Core CPU, 16 GB RAM, 300 GB

HDD

Windows Server 2008 R2,

Visual Studio 2010

Professional

2Database Server –

Production

12 Core CPU, 64 GB RAM, 600

GB HDD

Windows Server 2008 R2.

SQL Server Std.

3Application & DB Server -

Testing

8 Core CPU, 32 GB RAM, 600 GB

HDD

Windows Server 2008 R2,

SQL Server Std., Visual

Studio 2010 Professional

4Backup Management

Server

8 Core CPU, 12 GB RAM, 1TB

HDD, Windows

Windows Server 2008 R2

OS

What is envisaged as OSS

To bring the three departmental services under oneportal with a single sign in Development of new portal for OSS with content Integration of OSS with the three existing

applications of Mee Seva, PR&RD and Stree Nidhi New Hardware for OSS, wherever required will be

financed by Stree Nidhi A new pre paid wallet mechanism is developed.

OSS - VLE

• Village Level Entrepreneur selected from amongst the educated self help group women

• Capex and Opex to be borne through a loan to be paid by the VO

• The loan is released to the Village organization as the business in the OSS is a prepaid cash business

• Disbursement and loan payments/ transfers • Average cash requirement per day will be the

basis for loan transfer• Average earning 5000- 10,000 net per month

OSS –ROAD MAP

Stree Nidhi an apex cooperative federationpromoted by Govt. and federations of SHG isfunctioning as BC to banks in 274 GPs.IT infrastructure will be funded by Stree NidhiOpened OSS centers in 104 GPs on 2nd October 2015integrating banking, Meeseva and e-Panchayatservices To open OSS Centres in 1000 GPs across the statewhere Broadband connectivity is available.Net connectivity is being addressed with

Wi-max technologyVSATsInternet through MSOs

CAPEX.

Particulars Amount (in Rs.)

Laptop 30000

Printer & Scanner 10000

Biometric 4000

IRIS 10000

Inverter 25000

PoS 20000

PIN pad – Card Swiping 6000

Accessories 1000

Furniture 5000

Display board 3000

Token Key (MeeSeva) 600

Internet Connection 35400

Total 150000

Particular Per Month Per Annum

Internet 1000 12000

Electricity Bill 300 3600

Stationary 300 3600

Office Rent 300 3600

Digital Signature 65 800

Miscellaneous 250 3000

Total 2215 26600

OPEX.

VLE has to maintain settlement A/c, and Stree Nidhi will provide settlement amount as loan

VLE Identification and Criteria• OSS are operated by VLE who is a SHG member

identified based on the following criteria.

– SHG woman member-SC/ST preferable

– Above 21 years age

– Minimum 12th qualification i.e. passed

– Permanent resident of the village

– Credit history

– Bank does the background verification by due

diligence

• VLEs are trained in a four day module

Cash Management

• VLE opens a settlement account with link branch-loan from Stree Nidhi wherever required

• Cash Management is Outsourced- Transit and fidelity insurance

• Transactions up to the amount in settlement account

• Transactions by VLE

– Amount deposited with VLE is debited from her settlement account

– Amount Paid by VLE is credited to her settlement account

• MeeSeva- Fee amount received by VLE isdebited from VLE A/c

VLE Login to BC Application

VLE biometric authentication at banks FI or

AADHAR server

Transaction selection

CIF No / AADHAR

authentication

A/c details display

Transaction particulars entry

Transaction authentication using Biometric

Money received by VLE

VLE A/c is debited

Customer A/c is credited

Receipt is printed

BC Transaction process – CASH Deposit

MeeSeva / e-Panchayat - Transaction Process

Access to MeeSeva portal

Service request is raised on behalf of Customer

Customer pay money at OSS

VLE transfers the money to ESD

ESD will share the remuneration between VLE and Stree Nidhi

• Electronic wallet for certain amount is created

•The transactions of Meesevacan be done upto wallet limit

• The settlement structure is decided

•Utility payments can also be made

Finance module

• VLE at OSS will be collecting the amounts from thecitizens towards services for MeeSeva, PR&RD, StreeNidhi.

• These amounts have to be shared between theparticipant departments along with reconciliation ofevery transaction.

• OSS portal will push the collections of PR&RD and StreeNidhi bank for the services rendered through theirapplications into two bank accounts to be opened bythem.

• Transaction commission will be paid to VLEs in specific intervals by banks

• Commission depends on type of transaction

• Earns service charges from Meeseva, e-Panchayat and NREGS works

• VLE earns net income of about Rs. 5000 per month to Rs. 10,000

• The OSS is a self sustainable enterprise

Viability of OSS

Role of Panchayat and VOs

• Ensure transparency by collaborating with Panchayat and VO

• Role

– Monitoring functioning of VLE

– Addressing grievances, if any

– Verification of books maintained by VLE

– Safeguarding the Infrastructure

Monitoring and MIS

• Sourcing data from different modules for analytics purpose

• Need based MIS for monitoring banking, Meeseva and other transactions

• One staff for 50 OSS centers are palced

BRANDING of OSS

• Display Board

• Interior

• Furniture

• Display material inside OSS

• Logo and tag line

• Location within the Gram Panchayat

Challenges

• Connectivity is the biggest challenge!

• Currently OSS is in places with Broad Band Connectivity

• Exploring other places with VSAT; Air Jaldi; Reliance Leased line and other new technologies

• Access would mean better delivery and governance at the lowest tier of the Government

NOFN and its relevance

• Enhance connectivity

• Multiple services – video broadcasting ; videoconferencing

• Can be used as a local WIFI hot spot giving access to people and institutions as a business model

• Access to a host of internet enabled strategies in education and health

NOFN and Telangana

• NOFN laid in one Mandal but terminal equipment still to be put in place

• Telangana is rolling out the Telangana Drinking Water Supply project

• 1.50 kms of pipelines to surface water to all the habitations across the state– Rural (100 lpcd); municipality (135 lpcd) and

Municipal Corporation (150 lpcd)

• Cost around 40,000 crores• Optic fiber proposed to be laid to connect all

households